Hello, I am trying to enter in the new entitlement for Snagit 2024, and while my organization is still new to SAM, this has not been an issue in the past. I create the entitlement, enter the PPN according to our invoice, Service Now populates the for...
Hi, I am at a clientThey have a SaaS integration to Office and a number of opco's with their own entitlements (and costs - and indeed, multinational where the costs differ too !)I know from a Direct Integration Profile I can have multiple connections...
Hello friends, We have custom discovery tool populating the software installed data in "cmdb_sam_sw_install" table which in turn creates/re-uses the Software Discovery Models which are further normalized. We would like to build report to show the par...
Hi - does anyone have a good resource for practice exams for SAM Pro Fundamental?
I have two questions. 1. I understand that 'Software Discovery Model' imports data through Discovery.how does 'Software Model' data fill up? 2. what is the difference between Software Model and Software Discovery Model?
I am trying to understand how reconciliation to the License Workbench and more broadly when subscriptions come in works. For example, with installs, a discovery model is associated to the install, and that discovery model (assuming it is normalized c...
In the software installation table, each instance of Windows Server Standard appears twice, but with a slight name variation. Microsoft Windows Server 2019 Standard- Product ID = 00429-70000-00000-AA946Windows 2019 Standard - Product ID = (blank) Sin...
OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...
Hi, In our organization we are feeding data into Software Installation table via a third party interface. We wish to keep only the latest records based on Last scanned date on a installed on device and delete all the older records. We have set below ...
Hi Team, I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...
Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...
Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...
Hi, I have activated Field Normalization and Normalization Data Service together and I observed that I am getting an error in the Company Field Normalization record "The Normalization Data Services plugin is Active! Using the Normalization Data Servi...
Hello, We configured intune with our instance of Service Now and SAM fundamentals. Is it possible to filter or block certain programs coming from intune data? We have many things we don't want to see in our Service now instance. Thank you,Nicolas
Hi SN community, I was looking if it was possible to create a custom column for the compliance with SAM Foundation. I would like to manually enter the number of rights used for certain publisher and/or products that we can't import in SN. Is it possi...
