Software Contracts
Is there any way to update the "Terms and Conditions" after a contract has been approved in ServiceNow ?
Forum Posts
Mid server unable to decrypt soap_password
Hi All, Please help me understand and resolve the below midserver error. Unable to decrypt parameter: soap_password: Unable to decrypt value Thanks!
Catalog Builder - State blocked at "publishing"
Hello, Does anyone know why my catalog item after submitting the changes in catalog builder is blocked in the state "publishing" and does not change to "published"? It's been already a couple of hours. I tested another catalog item, it was first "in ...
Software License Asset Management
Hello, I was assigned to discover how the base system provides functionality to manage software licenses. Is this "Portfolio" module a base functionality? Does anyone have some useful info/links?Let s say we do not want to spend money on paid plugin...
"rights not in use" remediation option
Hi All,I have a few thousand windows servers reconciled against a suite license. The reconciliation result shows a few hundred windows servers under "remove allocations". When I opened the "remediation action" record, it shows a few hundred under fie...
How to Track - Oracle Java Named User Plus
I am trying to track Oracle Java Named user licenses and I am not getting any results. The per processor metric appears to be working but I am not getting any results for named user plus. How is this calculated?
Adding Request number from my approvals widget service portal
Hi All, could you please figure out how to add the request number from the " My _Approvals" widget?see below screenshot RITM number only comes up
Licensing Windows Clusters in SAMPro
Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...
Long running Recon (Vancouver)
Has anyone noticed that All Publishers Reconciliation takes a lot longer to complete since upgrading to Vancouver. It eventually completes successfully but takes 3 times longer and has double the number of steps according to the Reconciliation Result...
Custom License Metric for Oracle Golden Gate
Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...
Exclude End User Computer Device from SCCM.
Hi Everyone, We are trying to exclude the non-ServiceNow Discovery Source Hardware devices. We want to reduce the ITAM license count.
Resolved! Schedule Job - Sending a report
Hello, Does anyone know why I don't receive emails with the report? I tried different 'run' options but never received anything.
How to removve of excessive lincences manually from SAM table or Instance
Hello experts,One of our customers has SCCM bringing in end points in to ServiceNow. They use SAM pro, currently they're consuming more than what they have subscribed for. They use SCCM, SN discovery is not in place. Customer does not want to pay for...
Design SAM pro dashboard
Hello All, Want to design SAM Pro dashboard can anyone guide or provide helpful documents to start implementing the dashboard.
Unable to add contract to Software Entitlement
This is new behaviour. When trying to add a contract to the software entitlement, non-admin users are blocked from adding/amending contract in the contract tab. I have checked ACL/UI Policies and all seems in order. What is stopping them and how ca...
