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HAM - Sync Mobile Fields with CI Class (IMEI)

Good evening everyone, we have kind of a complicated situation and I have not found the correct solution. When using HAM Pro an additional Tab on the Hardware Asset for mobile is shown, which includes e.g the IMEI field. By default this is shown when...

Best practice Software Model usage within SAM Pro

Hi SNC, I'm wondering if there are best practice guidelines for setup Software Models.What I mean is on which level do we need to create Software Models? Options:1. Software Product has multiple Software Models per version/ edition and all these Soft...

ORACLE license management in SAM Pro

Hello,   Any experience with ORACLE publisher pack?We don't see any Options, so we don't see the list of options as described here https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/oracle-o...

Fabio Perego by ServiceNow Employee
  • 1040 Views
  • 1 replies
  • 0 helpfuls

Creating models on data import

Working with data import for computer assets.  In the Transform map, I have an onBefore script to handle making the Model for the Computer if one does not already exist.  Not all the script included here, as not relevant to parsing make/model/number ...

Yadin by Tera Contributor
  • 1263 Views
  • 10 replies
  • 1 helpfuls

Adobe Cloud License Management in ServiceNow

Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to  find the publishers part number in London version. How to Upgrading entitlements How to Downgrad software models

Sharieff by Tera Contributor
  • 2868 Views
  • 11 replies
  • 6 helpfuls

What are the step involved in SAM manual normalization

Hello team,  I do understand the concept of normalization on SAM and I aware that sometimes one needs to build the normalization manually.  But, my question is, what are exactly the tables I need to work on so that I can build the normalization manua...

Mazin by Tera Contributor
  • 862 Views
  • 4 replies
  • 0 helpfuls

SAAS in SAM

Hi Team, We would like to utilize SAAS in SAM Pro without any integration. So we decided to upload software deployment(Subscription list) with excel in samp_sw_subscription table. We tried multiple uploads into this table, but failed many times, here...

Shan9 by Tera Contributor
  • 941 Views
  • 3 replies
  • 3 helpfuls

Resolved! SAM normalization

Hello team,  On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: - "Manually Normalized"- "Match Not Found"- "Partially Normalized" I do understand the co...

Mazin by Tera Contributor
  • 2271 Views
  • 2 replies
  • 2 helpfuls

Bulk Hardware asset upload

We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests.  Our instance is in the San Diego version.   I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...

Jenny6 by Tera Contributor
  • 728 Views
  • 1 replies
  • 0 helpfuls
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