Salesforce Consumer Goods Cloud - Sales Einstein 1 suite - Subscription reconciliation issue

[Cairns]

Hi all,

One of our clients has recently purchased Salesforce Consumer Goods Cloud - Sales Einstein 1. This product is a suite Salesforce offers and contains various products within it. We have the Salesforce CRM integration setup within SAM Pro that brings in subscriptions which match the components of the above named suite. We have added the software models for the subscriptions as suite components to the software model for the suite parent (Consumer Goods Cloud - Sales Einstein 1) but we are unable to get the usage to count towards the parent. Has anyone ever encountered a similar issue where they are attempting to create software model suites using subscription usage?

We have spoke to ServiceNow about this and they are certain that subscription suites can be created using the suite component/parent function but they have not been able to find a solution yet.

If anyone has come across anything similar or has any previous experience of this, your help/advise be a great help.

Thanks,
Cairns

[dreinhardt]

Hi @Cairns,

I was unable to find the product "Consumer Goods Cloud - Sales Einstein 1" you've used as parent in my instance and I can imagine that this is a custom product, is that correct? If so, have you set the “Subscription software” flag for the custom product?

On the subject of suites and components, I am reminded of the topic of “software suites inference.” What value have you assigned here, and what are the manufacturer's specifications? Is one recognized product sufficient, or must there be several? Software suites inference

Best, Dennis

[Cairns]

Hi @dreinhardt,

Thanks for your reply,

You are right. This is a custom product we have made as it was not in the SN content library. The product is flagged as "subscription software".

In terms of inference %, we had originally set this to 75 then changed it to 0 as per SNs suggestion, but neither of these %s worked. We currently have 3 software models as suite components for this parent. I do believe that this suite has more than 3 products as part of it, but we only added the 3 for testing purposes.

SN also suggested trying the inference option "Number" and putting 1 as the inference number, but after a reconciliation there was still no change.

Regards,
Cairns

[Cairns · Accepted solution]

Update for anyone having the same issue -

If you are wanting to create a software suite with which the suite components are subscriptions, you need to ensure that the "apply to subscriptions" field on the software model is set to true. This field does not appear in any software suite documentation, nor does it appear within the software model record itself. To find it you must customize your columns and add it in, from here you can double click on the field on set it true. Hope this helps someone in the future who may been experiencing the same issue.

[dreinhardt]

Thanks, really helpful finding, @Cairns