Dear community, my name is Toni and I am Head of IT Service Desk and soon responsible as IT-Architect. My first big challenge is to re-design our Software Management/ Software Process. Currently we are “mis-using” ServiceNow to setup the tooling thin...
I am importing the entitlement data with all mandatory fields including Publisher, Product, Version, Edition, Platform, and Language, and not with PPN. However, import is not successful with the following error. Multiple reasons for error: Publishe...
Hello All i want to understand can we do the integration of servicenow tool with following different tool is it possible. any one have any idea please let me know. i search on google lot but not exactly solution got if you know anythink about any too...
Are there any suggestions on when to use the License Type - Metric Group - License Metric selections of Subscription-Common-Per User vs Subscription-Subscription-User Subscription. Is the use of either pre-determined by software models? Thanks
We are trying to pull a list of all software installed in our environment and are having difficulties. Is there a way to pull this list without it pulling each install instance? We have tried exporting the software installations and manually removing...
Hi all, I know how to access the Software Installations table by typing cmdb_sam_sw_install.list into the Filter Navigator however to ease this effort is there any way to add Software Installations as a module that can simply be searched as "Software...
Assuming you are implementing Discovery, do you first create the Assets first which inturn create the CI using OOB business rule ‘Create CI on Asset Insert’ and then let Discovery update the remaining CI attributes? or Do you discover the CIs using ...
Today users are creating CI's manually in the instance and there are duplicate CIs because of that. We want to restrict creation and allow only updates. We are looking for alternate way - something like creation of CI via Catalog item or writing a Bu...
Dear Fellows, We implemented the SaaS Salesforce integration in DEV and in UAT and it worked well, however in PROD the job is failing with the error: Error: sObject type 'Organization' is not supported.Response Received: {"message":"sObject type 'Org...
Software Entitlement Import Template - I can add an additional field call Tax % to the template and the import process will accept it even though it is not part of the template. I can't however do that with Hosting type field or other fields like IT ...
I am trying to understand what process marks software installations in the software installations table as not active, where the attribute 'active_install' is set to false. What job/business rule handles this, does anyone know?
Hi all, As a Model Manager, I want/need virtual devices not to create assets so that we do not have assets for virtual CIs. For the above, I have created a BR on Hardware Model table to run before Insert/Update with the conditions:Display name contai...
Dear All, We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment. What is the best possible way to pitch ServiceNow SAM? Regards, Abhishek
Hello! Not having an issue just looking for guidance/recommendations on best practice. We currently have our Asset Management Team fulfilling Hardware configurations and deployments, however the problem I am seeing is Items that get sent back as they...
which feature provide the data for Publisher information such as general availability and end of life dates.??????