Resolved! Software uninstall in SAM
Hi, In SAM professional, when a software gets uninstalled on a machine, how it works with regards 'Software installation' table and reconciliation. Thanks shanks
Forum Posts
Resolved! How to disable SCCM Integration changing the 'Assigned To' field?
Hello SNow Community, sorry if my question has already been answered but couldn't find any help while searching these forums or otherwise. We are trying to migrate using ServiceNow's asset management but have a few hurdles along the way. One of the...
Visio Online Plan 2 Subscriptions
Hi I have created a software model using the below details ; Product Name - Vision Online Edition - Plan 2 However, all the software discovery model have been normalized to Product - Visio Version - 2016 Edition - Professional Due to which i might ...
Resolved! Configuration Item to Asset Sync not working
EDIT: Okay so I tested it on a developer instance and it works just like in my instance so this is OOB behaviour and possibly intended? Is there a way to fix this? Hello ServiceNow Community, I have an issue I just cannot fix. Configuration Item to...
I need to calculate No of days the state of asset is in IN Stock?
hi I need to calculate No of days the state of asset is in IN Stock? As an Asset Owner/Manager I need a list of assets in stock and the number of days it has been in stock. I will know when this is complete when a list can be viewed of assets in sto...
HAM Pro activation
Hi, What is the criteria and setup process to activate HAM Pro plugin? Is it device based license or any other? I need complete information about his.
Unlimited License Metric
I have a software title that allows an unlimited number of software installs. What is the proper way to set up software entitlement/model to track this? I would rather not enter a random number of software licenses. Thanks!
Resolved! User Getting "HTTP Status: 404" error when attempting to update on alm_hardware
Hi Folks, One of my Asset users is getting an "HTTP status: 404" error whenever they attempt to update assets on [alm_hardware]. Despite this, the record does update for them, but this error occurs as well. Any thoughts on what may be causing this? ...
Software Models not assigned Discovery Map
In Instance there before the software models were not created automatically, Then I got to know that there is system property for Software asset management . After opting this all the software models got created automatically based on software disco...
Resolved! Prevent duplicate values on a field - on insert and duplicate
Hi All, I want to prevent duplicate asset tags on assets. I wrote a before insert business rule to check for existing asset tags and compare it with current tag, if both of them matches it will throw a error message. When I use the same code for upda...
Resolved! How to access Hardware asset content library and other details of normalization?
Hi Folks, Hope you all are doing well!! I have few questions on HAM if could be addressed, would be very helpfull. Please find it below How to access Hardware asset content library and other details of normalization?Where can i find Content library ...
Publisher name not appearing in Reconciliation list of publishers
In SOFTWARE ASSET >> RECONCILIATION >> LICENSE WORKBENCH, we can see a Publisher name, let’s refer to it as “XYZ” But the publisher name of ”XYZ” does NOT appear in the drop-down list of publishers present in the Publisher list in SOFTWARE ASSET >> R...
Resolved! Model categories vs consumable models?
Let's assume I'm creating an power adapter consumable record, for 10 proprietary power adapters. I want to track these for inventory purposes to enable a user to scan out a quantity, and have the system notify me, and update qty in the system/record....
ServiceNow CMDB and Flexera Integration
Hi, We would like to integrate our ServiceNow CMDB with Flexera FlexNet Manager Suite so that we can populate custom fields (eg. status, environment) in FlexNet from data in the CMDB, and make Flexera a source of truth for the CMDB. We've been lookin...
Resolved! Agent client collector installation on End user devices
We have around 8,000 end user laptops. If we want to leverage Agent client collector, how to push/install ACC on those 8000 machines. In case we need to use any deployment tools, are there any steps provided to ServiceNow on this topic.
