Salesforce Integration mapping entitlements with import software model product data

Mee-Di
Kilo Contributor

‎06-27-2023 05:16 AM

 Hi all,

 

I am looking for some help or advice regarding the mapping with Salesforce Entitlements and Salesforce import Software Model product data.

 

This mismatch is leading into that the ''Analytic Hub'' data within SaaS overview( usage vs entitlements) is not trustworthy.

 

What is the best practice way to map the import software model data product with the entitlements product names? Manually? Via vendor Salesforce or is there a feature somewhere in ServiceNow SAMPro?

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Eric Smith
Tera Expert

‎07-09-2023 08:20 AM

Mee-Di, hi. I'm not acquainted with SAMPro's functionalities, but perhaps Salesforce has the features you're looking for. Maybe some 3rd party tools can be of some use, too, such as the one we've used (zigops connector). You can check for such.

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Mee-Di
Kilo Contributor
In response to Eric Smith

‎07-10-2023 01:00 AM

MeeDi_0-1688975910161.png

Hi Eric,

I do believe there is a mismatch with the Salesforce Library.

 

Please see the error attached which appears on many Salesforce products. When and why this error is appearing?

 

Hope to hear from you. Thanks

 

Could you provide me more details regarding the Salesforce Library? For 

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