Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
Hi, I am trying to install the SAM workspace plugin in my PDI as well as Company demo instance but unable to find the same. Can somebody please help
Hi Team , in the catalog item form level we have select role variable which is list collector based on role section it is created approvals and catalog tasks . 1. Requested for manager will receive one approval - then RITM approval is Approved 2. af...
Hi all, I was given with 43k records via excel to load the entitlement data in servicenow sam pro module. i have doubt if we import through import entitlement the bulk data then is there any impact?or through system import set is preferred for bulk ...
Hi Team,I need to upload Adobe contract data into ServiceNow. The customer has provided us with invoices from which we are expected to extract key information, such as the agreement number (which maps to the contract number in ServiceNow) and other r...
Hello, We plan to move from SNOW to serviceNow SAM. I need to write high level plan for this migration. We currently use serviceNow as ITSM tool, just need to activate the SAM pro module. Please can someone help me out with what to consider in my pro...
When duplicate installations comes from different discovery sources , then system marks one as active and keeps other installation records inactive in installation table . What if from the same source (eg :-sccm )if i get two duplicate records , at t...
Hi Team, in catalog form we have "select application" variable which is u_application_catalog.LIST table reference when ever RITM created then need to capture application fullfiment group need to add in the RITM level.
I believe I have identified an issue in our environment where a SAM has created a number of Entitlements using PPNs but has modified the license type and or license metric entries on the entitlements, rather than creating a custom PPN and requesting ...
I have created a license request table which stores the catalog items that I have created, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have struck configuri...
I have created a license request table which stores the request records that are created in request table, I configured it using business rule. But the problem is I need my License request record to contain a field called requested item name. I have ...
Hi I have completed all tasks but the validation process is not get completed.
Hi, Can someone help me understand how removal candidates with a justification of 'low usage' are created for Adobe products when there is no data in the 'Last used time' or 'Total minutes used' columns in the samp_sw_usage table, or the 'Last activi...
I have imported SQL server entitlements , it has data in installation table , and data is also normalised for it but after running reconcilition , license owned is showing in the license metric but the license required is showing zero .
Hello everyone I am involved in an ITAM/SAM project. The client wants to reconcile ServiceNow licenses with SAM (as if it were another integrated publisher). In a recent meeting, we considered using a Subscription Management export job to reach SAM. ...