How did you don't want me
Hi all,I'm using CSD 2.0 (Client Software Distribution) on the Yokohama release, and I'm configuring Microsoft In
Forum Posts
question with sam
Hi all , I want to load custom software products in servicenow through excel via import set. i am loading only publisher and product. Now in the excel sheet if same record was found with publisher and product then Ex. there are 4 records in excel she...
Issue Activating SAM Professional Plugins on PDI
I tried to activate the "Activate all Software Asset Management Professional plugins" on my personal developer instance, but it was not activated. Please advise on how to proceed.
SAM Remove all allocation button auditing
If a user has clicked on "Remove all allocation": Ui Action on the remediate options form, then how do we track who click on it and who are the users whose allocations were removed.We need to check if the right user allocation was removed or not.
Resolved! License metric type for non-discoverable software that doesn't need reconciliation just renewals
I want to track the software entitlements for software that is not discoverable, e.g. pumps at a hospital. I don't need reconciliation, since the software can ONLY be installed on those devices. would be nice to know which version of software, but ag...
Resolved! How is the Revocation Flow triggered for Microsoft Intune in CSD 2.0?
Hi all,I'm using CSD 2.0 (Client Software Distribution) on the Yokohama release, and I'm configuring Microsoft Intune as a provider.In the Client Software Distribution Provider [sn_csd_distribution_provider] record for Intune, I wanted to understand ...
Resolved! Adobe counting subscription software and subscriptions
We have an Adobe ETLA and SAMP is calculating the subscriptions correctly. However we are seeing the installed software from that subscriptions and SAMP is also counting these as separate installs so I have DC2024 and DC 2025 showing as Not Compliant...
Hi Team, Based on Role selection we have creating group approvals whenever approve all the group app
Hi Team, Based on Role selection we have creating group approvals whenever approve all the group approvals then RITM approval Approved . then catalog tasks created. For example we have 4 group approvals if any group is approved then RITM approval is...
Help Needed: Unable to Render Custom UI for Lead Status Path in Service Portal
Hi Community,I hope you're doing well.I'm currently working on replicating the Salesforce-style Lead Status Path UI in the ServiceNow Service Portal. I’ve followed these steps so far:Created a custom table (x_your_scope_lead) and added a field to tra...
Use SAM to optimize licenses for ServiceNow itself?
Like many customers, our deployment uses several licensed modules from ServiceNow.However, it's a standard feedback I hear from the key stakeholders that are managing the licenses on our platform for various modules, that the OOB dashboards/reports a...
Need some help to create a report
There is a custom table named ABC, in which records will get stored whenever some one subscribes to it, and records will store like below.. Topic Name, Subscribed(it's say "1"), Date, and User Now, I report I want to show like.. TopicsSubscription Co...
How to relate Business Application and Application Service to Software Model
Hi, we are on the begining of using SAM. We haven't rolled out Discovery, nor have we bought Enterprise Architecture Management (maybe somewhere in the future). So here the question, how would you relate Business Application and Application Service t...
OT and Developer Instances the same app
OTA application on a developer instance but it says I need to pay for it.There are other plugins I could install also like Hardware Vulnerability but they also require the
Ostam and Developer Instances
OTM application on a developer instance but it says I need to pay for it.There are other plugins I could install also like Hardware Vulnerability but they also require the
Mapping of catalog items to model in SAM
I have a requirement where the end user should only have option to see the 'Visual Studio Professional' catalog item.If he submits the catalog item we are directly reducing it from Visual Studio 2021 version through source request.But we have multipl...