I am having an issue where, email notification will be sent to multiple users separately. which means let's say there are 10 users, same email notification will be sent to each user separately, so there are 10 email notifications will be generated in...
Hello team!I have a question, where is the best practice to see if a record in cmdb_samp_sw_install is licensed or not?! Thanks!
Hi Team, Did anyone configure Oracle and VMware publisher packs in SAMPRO? If yes, what are the steps after completing discovery of oracle and VMware? Thanks,
I have established Microsoft 365 SaaS integration but I observed that all the data present in portal is not getting reflected in subscription table . I am not able to see products like Dynamics 365 , Power apps etc ? as this are present on portal. ...
ServiceNow Procurement Purchase Orders gives some flexibility for Hardware Asset Management to create assets before they have actually received them. This can be done via a link that pops up on the Purchase Order or Purchase Order Line Item when you ...
Hi, 1. Can anyone tell the exact process of how Reconciliation works in Software Asset Management Professional. Want to understand how Discovery model is liked to Software model in calculation. 2. I have list of all software models on one side, on o...
We are new users to SAM Pro and wanted to see if people had advice for how we should set up a software model for a product that is in the content library as a single product (PingFederate) and the content library has both of the PPN's that the vendor...
Hi there,I’m part of a team responsible for supporting, installing, maintaining, and managing OT assets—both hardware and software—used in traffic systems, covering backend operations as well as field components (e.g., roadside equipment).We are curr...
How does ServiceNow track concurrent licenses? In the entitlement you can only assign the number of users up to the QTY of the licenses.
Hello! Thanks to all who attended April’s SAM office hour session, we had over 200 attendees! Below is a summary of the live verbal questions discussed during the call, along with written answers. Feel free to ask more questions here in this commu...
We need to export End Of Support and End Of Life date of SoftwareWe checked Software Lifecycle Reports table.We found that: End of life start date End of support start dateHowever, We see that software have current phase is End of Support, Curren...
I have created suit for Microsoft windows , making Microsoft enterprise E5 as parent , after running the reconcilition , I observed that few installation are being shown under microsoft windows on license usage ? It should be shown under M365 E5 but ...
I have got a developer instance - and logged but I only see "Asett Workspace", "CMDB Workspace", "Process Mining Workspace" and "Service Operations Workspace" but cannot Software Asset Management. I tried to follow this https://www.servicenow.com/com...
My organization has a license which is unlimited and the license metric is "Per Tenant" . For ELP, I manually prepare the ELP by taking the consumption from the app owner. On SAM Pro, I created the entitlement with "Resource Consumption" metric and ...
