Salesforce SAAS integration -ServiceNow
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‎11-13-2024 03:43 AM
In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?
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‎11-15-2024 12:08 PM
Hi @TrusharP,
The integration only provides transparency regarding consumption (user subscriptions); the commercial part, the entitlements, still need to be added in order to create a valid license balance.
Best, Dennis
Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.