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Salesforce SAAS integration -ServiceNow

TrusharP
Mega Contributor
In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?
1 REPLY 1

dreinhardt
Kilo Patron

Hi @TrusharP,

 

The integration only provides transparency regarding consumption (user subscriptions); the commercial part, the entitlements, still need to be added in order to create a valid license balance.

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.