SAM : Bulk ordering of Software models

[HarshiniReddy]

Hi ,
Is there a way to order bulk software models using a catalog item?

Thanks.

[pr8172510]

Hi @HarshiniReddy,

 There is no OOTB capability to bulk order Software Models directly from the Software Model (cmdb_software_product_model) table.

Software requests are intended to be fulfilled through:

• Catalog Items
• Order Guides
• Software Request workflows

If you need bulk ordering,

• A Catalog Item with an MRVS (Multi-Row Variable Set) to select multiple software models, or
• An Order Guide that bundles multiple software requests into a single submission.

So:

 OOTB bulk ordering directly from Software Models is not supported.

 Use Catalog-based request fulfillment (Catalog Item + MRVS or Order Guide) as documented by ServiceNow.

[Tanushree Maiti]

Hi @HarshiniReddy 

Refer : https://www.servicenow.com/community/sam-forum/how-to-publish-multiple-software-models-to-catalogs/t...

You can explore these options:

• Order Guide: An Order Guide can be configured to bundle multiple Request Items (RITMs) into a single request experience. This enables users to request multiple users, devices, or software titles in one submission, while the system automatically creates separate RITMs for each item.
• Multi-Row Variable Sets (MRVS): Add an MRVS to your SAM catalog item to provide a tabular input format. Users can enter multiple records, with each row capturing details such as the user, device, cost center, or other relevant information.
• Bulk Import / Transform Maps: For large-scale migrations involving thousands of software requests, Import Sets and Transform Maps offer an efficient backend processing approach. This method supports bulk data loading and automated record creation at scale.

[HarshiniReddy]

Hi @pr8172510 @Tanushree Maiti ,
Thanks for your response. But, What I’m looking for is, in HAM we have Hardware Inventory Stock Order, which allows us to order bulk hardware of a single model into a stockroom. Similarly, in SAM, instead of stockroom-based ordering, is there any option to order bulk software licenses?

[pr8172510]

Hi @HarshiniReddy,

In that context, No, SAM does not have an OOTB equivalent of HAM's Hardware Inventory Stock Order for bulk software license ordering.

 software licenses are managed through:

• Software Entitlements
• Contracts
• Procurement processes
• Subscription records

rather than a stockroom inventory model.

So if you purchase 500 Microsoft Visio licenses, you would generally create/import an entitlement with quantity 500 rather than creating a stock order record similar to HAM.