SAM Installation Normalization

[pgvaishnav]

Hi Team,
Hope you're doing well.

I wanted to check how SAM data is being normalized in ServiceNow.

For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in the Software Installation table, the data appears to be unnormalized.

Could you please clarify how the normalization is expected to work in this case?

Thank you for your response 

[Ct111]

I believe you are looking for something like this given in below

LINK

LINK  

Have a look at first link it gives details about whcih field types are generally normalized and all other details.

Second link is optional.

[Bhuvan]

@pgvaishnav 

Refer below article for SAM Pro Normalization,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859819

For Hardware Asset Normalization, refer below links

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/hardware-asset-manage...

https://www.servicenow.com/community/ham-articles/quick-start-guide-normalization/ta-p/2990492

Thanks,

Bhuvan

[dreinhardt]

Hi @pgvaishnav,

the software installation records display name won't be touched after the discover model is updated and will always looks like this (raw). Please add the following fields to your software installation view to get details about the normalized discovery models fields 

Discovery Model -> Normalized Publisher / Normalized Product / Normalized Version / Edition.

The software model related to discovery models with the same attributes for Publisher/Product/Version/Edition and as part of the reconcile the linked software installation records will be included into the calculation.

It's not required to perform any field normalization etc., what you see is out of the box and can be enhanced with adding the discovery model fields.

Best, Dennis