SAM: License workbench

mohit1308
Tera Contributor

Hi,

 

Is it possible to provide access of Software Asset -> License Workbench to a custome role without using sam_user role ?

4 REPLIES 4

Omeir Yusuf
ServiceNow Employee
ServiceNow Employee

You should be able to create a custom role and then add that role to the module.

 

Try navigating to All > System Definition > Modules. Search for Software Asset under the Application menu. You should be able to find Workbench under Title. Open that record in form view, and then add the newly created role under the Visibility > Roles section of the form. As always, test this out in sub-prod first as I have not personally tried it since License Workbench is no longer available in newer releases, replaced by various sections within the Software Asset Workspace.

 

OmeirYusuf_0-1667252297685.png

 

mohit1308
Tera Contributor

Hi @Omeir Yusuf ,

Thank you for the reply !!

I am using Tokyo release and already tried suggested steps but it doesn't help.

mohit1308_0-1667286142253.png

I get below error message.

mohit1308_1-1667286404489.png

I've assigned the child role similar to sam_user to my custome role but no help.

As an admin when I inspect the page I see below script under console > element :

mohit1308_2-1667287341434.png

Is it restricted ?

It would be great if you can help with the query.

 

Regards,

Mohit

Unfortunately, a bit too technical for me. I would recommend raising a Hi ticket to address the error.

Thank you Omeir !!