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Reconciliation Failing

I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.  

lward1 by Mega Guru
  • 4247 Views
  • 8 replies
  • 6 helpfuls

Software asset management reclamation rules

Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...

AJAYBIRADAR_0-1711348405279.png
AJAY BIRADAR by Tera Contributor
  • 1196 Views
  • 2 replies
  • 0 helpfuls

Software Metering

Hello Community, Does any have documented best practices on how their company turns on metering for software products for On -Prem, SaaS-Hybrid software in SCCM, JAMF and NextThink? 

Model management

I want/need to enable well-defined model management, which needs to include our organization's Architectural Review Board (ARB) and integrate Security approval within the model creation process. Models should represent both standard and nonstandard s...

hema sundar by Tera Contributor
  • 447 Views
  • 4 replies
  • 0 helpfuls

Lenovo warranty info in ServiceNow

Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...

Ed Laar by Mega Guru
  • 1156 Views
  • 3 replies
  • 1 helpfuls

User allocation in Software Asset Management

We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...

SAM User allocation.png
wkrispler by Tera Contributor
  • 1121 Views
  • 3 replies
  • 1 helpfuls

Resolved! SAM Software (SKU) Library Upload

I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...

Best practice for normalization

Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?

kelly25 by Tera Contributor
  • 1037 Views
  • 2 replies
  • 1 helpfuls

Resolved! Migrate software models created from SSO Integration Profile

Hi all, I'm working with SAM Pro and SaaS License Management.  I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...

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