Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
Hello everyone, I am attempting to import bulk quantities of assets into snow from an excel spreadsheet. I am running into issues where it is trying to create a new model and am having trouble figuring out how to get it to associate the model with an...
Hello All,In my production instance, there are a lot of duplicates DMAP with same number created. Some of them were created in 2022 and some of them were created in 2024. How it is possible as when we click on new button to create a DMAP, the DMAP nu...
I am trying to create a custom product as per the SAM Vancover simulation and this is failing as per the below instructions. Instructions:Create a custom product to account for software recently developed by the Customer. The customer name is Execut...
We are unable to view the Renewal Calendar events in Software Asset Workspace.Only a part of it is visible like a blue line but unable to change the view or the dates to view the right data. So please help me figure out how to view the calendar event...
In our domain-separated instances, SAM PRO has been set up within a specific domain. However, several out-of-the-box SAM Pro scheduled jobs are configured in the global domain. This setup, as it seeks data across each domain, is leading to performanc...
in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below Software Asset ManagerResponsible for:· Managing the day-to-day activities of the process.· Managing key relationships with peer roles withi...
Hi team, I have a scenario where language packs also considered as separate softwrae installation. For example, for a german user he has both english & German version of softwrae. This should be considered as 1 install but system is considering it as...
Hey team, I'm confused as to why executing scans via the Health check feature can only be performed by the 'admin' role. Typically SAM folks won't have admin access to the instance and even if the Platform Admin executes the scan, none of the SAM rol...
Spoiler#ASSETRECLAIMATION #SAM#ASSETRECLAIMATION #SAMAll, We have Software Asset Management module do not have HAM or EAM Module enabled. Are we good to proceed with the OOB - Asset Reclaim catalog. I see primarily this is HAM based and revolves arou...
How to get the list of Non Compliance software report with Publisher, product, product model and entitlement and the department name.
Hey all-We are in the process of switching on SAM to optimize the usage of SaaS applications. I am trying to understand the below:We are leveraging OOTB SaaS Connectors where applicable, but there are a bunch of applications where the connector does...
Hi team, Are there any OOB jobs running at the background which deletes the software installation records?
Hello, Recently, I have been asked, "Which DMaps were included in the VMware Publisher Pack?". I have researched and cannot find the answer to this question. Can anyone send me in the right direction?
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
