SAM potential savings

[shirleydamon]

Pls help

I am setting up a SAM POV, but not using integrations at this stage. I have created entitlements, software models, i have populated the sw_subscription tables and the reclamations table with licenses that can be removed. I have closed complete these records and removed the license from the subscription table. 

I cannot get potential and actual savings to calculate it stays 0?

Any ideas pls

[leahcoughlin]

First and foremost, you have to make sure the unit cost is directly on the software model also, before the reclamations are created. That is where the value comes from, and that is what contributes to your Potential and Actual Savings. 

You might take a look at this post also, it helped me a great deal! 
https://www.servicenow.com/community/sam-forum/how-is-potential-savings-calculated-in-sam-it-shows-0...

[dreinhardt]

Hi @shirleydamon,

please check the following:

1. Ensure your software entitlements includes unit prices and is published

2. The entitlement from 1. belongs to the correct software model (product) selected for this POV.

3. The subscription should consume a license, please test this setup without any reclamation rules

4. Execute the following two jobs to ensure the reclamation candidate calculation is processes as expected

- SAM - Identifying New Reclamation Candidates

- SAM - Updating Existing Reclamation Candidates

Best,

Dennis