Software product/model lifecycle
Kindly confirm if software model lifecycle and software product lifecycle are different? If yes, what is the difference?
Forum Posts
Software model lifecycle - important
Is it possible to add additional software model lifecycle phases ? If yes, what are these known as ? Kindly confirm
Contract Approval Workflow - Auto Approval
We have a requirement to auto approve a contract approval if the approver is a specific person. I added an if activity to check for the user, if not it goes to the default approval user activity, if yes then it goes to an auto approval activity. To...
A clear description of the steps of the HAM flow 'Hardware Asset Request'
Hi, I am trying to find some good documentation about the workflow mentioned, but can't find clear documentation about all the steps that have to be taken (and then I am talking about the tasks, request items that you have to follow to loop through t...
Software License Key Harvesting
In the past, the harvesting of the software license key has been a sore point when performing software reclamation. The key is vital to the reuse of the software and many organization did not capture this artifact when they were handling software pu...
Resolved! Entering entitlement by PPN
Hi all, We were tracking about 250 software models with entitlements in SAM then upgraded to SAMP and have been struggling to get it to work as designed. I understand that ideally you would create entitlements via PPN, but we are having issues unders...
Resolved! Software models not showing up during import in ServiceNow
The software along with publisher part number are available in the content library of ServiceNow but during the import of entitlement, the software model is not getting picked up in our instance. Also, the publishers and software models are not showi...
VMware discovery / Virtual Machines and ESX Host relationship
Hello Experts, I see VMware discovery probes are inbuilt in ServiceNow discovery and the details are pulled into several ServiceNow tables. I am specifically looking forward to understand which table should we consider to conclude which VM is hosted ...
Resolved! I am current getting this banner when i create Entitlement, has anyone been getting this? and do you know how too fix it?. You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to tra
I am current getting this banner when i create Entitlement, has anyone been getting this? and do you know how too fix it?. You are creating an entitlement for a subscription product that has no integration profile defined. You will not be able to tra...
In real world, does anyone use Procurement application to track a request that was ordered from the service catalog?
The doc here explains, about using Procurement application to track a request that was ordered from the service catalog. Does anyone really use a procurement management flow when a user places an order for a single laptop or keyboard etc? For me, Pro...
How to add consumable assets back to stock when the state is still in stock
Hi, We had created asset of headset with quantity 4 and 1 got consumed, now im trying to add that one asset back to stock which im unable to do. how to increase the quantity of assets if it get back to asset. If the asset in consume state we can use ...
Is there a way to tie the Service Request to an Asset?
Looking for a way to tie a Service Request to an Asset. Use case - As part of onboarding, a service request will be created and the asset will be assigned to the user. Need to link the Asset and the REQ/RITM.
Unable to populate Model while requesting for Loaner asset
Hi I am trying to request for Loaner asset and unable to populate Model based on Location. Can anyone please let me know how (steps) models can be mapped to Location so that the request can be submitted. Currently getting below error: Any quick help...
Resolved! How to download and install Sentinel, Kryterion for online exam ?
How to download and install Sentinel, Kryterion for online exam ? From which website should i download Sentinel software? Regards, Rahul Ranjan
Resolved! What State/Substate are organizations using for assets with a 'Legal Hold' status?
Does your organization have a retention policy for specific types of hardware or hardware that contains/contained specific set of data? If so, did you try and use an OOB state and substate or did your organization create a custom State and/or substat...
