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How Active Install Field on software installation records will be marked as False if computers CI'S only get discovered through SCCM

Hello Experts,                       We have Service graph connector SCCM(SG-SCCM) discovery source to discover software installation records on Computer/Laptop CI.I want to know how active install field will get change from True to False in below sc...

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Is there a way to bulk publish items to the Service Catalog?

Good afternoon, Is there a way to publish multiple Vendor Catalog Items to the Service Catalog simultaneously? I am transferring 10k+ hardware models from our old asset tracking system to HAM. I have used import sets to create both the Hardware Model...

Computer CI name needs to be set to Serial Number

When we create an asset with model category of Computer, system automatically creates a Computer CI. This CI has Name value set to the asset's model's name. Can we set it to asset Serial Number instead? Will there be problems if we do it?  

Resolved! Grant read only access to Asset Module

Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working.   thank you     

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Navneet3 by Tera Expert
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  • 4 replies
  • 0 helpfuls

Removing Software Entitlements when retiring an asset

HI All, Have a question specifically on the "retiring" of hardware assets in particular. We have the requirement to add a new substate (substate) to the Hardware record (alm_hardware) for the State (install_status) for "Stale" assets. The purpose of ...

Resolved! Update Asset Model - ACL or Script?

Hi folks,  We had a technician accidentally create a laptop asset under the wrong hardware model, and now we need to move it to the correct model. Given that there is an OOTB ACL that prevents changing models after asset creation, would I be better o...

Custom License Metrics script

Hi Can anyone share a sample script of Custom license metrics and its effect if changing the rightToDevice = -1 to smoething else, what will happen . I already went through the Servicenow docs sample script. Thanks

Maroof Ali1 by Giga Contributor
  • 887 Views
  • 2 replies
  • 0 helpfuls

Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?

We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...

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schmidt4081 by Tera Contributor
  • 3634 Views
  • 9 replies
  • 5 helpfuls

Resolved! The system property - glide.asset.create_ci_with_ire

The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...

Resolved! SCCM integration and cmdb_ci_computer

We are on Quebec and will be upgrading to San Diego this year.  We have been running the SCCM 2012 v2 integration since New York, and will be upgrading this integration when we upgrade to San Diego.    It has been a constant complaint by two key stak...

treidfrb by Kilo Guru
  • 1336 Views
  • 3 replies
  • 3 helpfuls

Resolved! Software Installation Normalization fields

Hi SAM Community, I've had some questions from a client's Software Asset business users, who are asking for clarification on the Normalization fields that exist on the Software Installation table. The fields are not shown on the default view, but can...

Community Alums by Community Alums  
  • 1878 Views
  • 2 replies
  • 2 helpfuls
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