SAM Reconciliation for Microsoft Publisher keeps failing
Ever since we upgraded to Tokyo the recon keeps failing for Microsoft, has anyone encountered same problem ??
Forum Posts
Contract and Procurement part of ITAM?
Hello,When looking at the ServiceNow Product Documentation site, "Contract Management" and "Procurement" are under the IT Asset Management (ITAM) heading.1. Does anyone know the history as to how that came about? Those are not ITAM disciplines as I u...
Software Asset Management Foundation plugin Activation in PDI
Hi,How can I activate the Software Asset Management Foundation plugin on my PDI. I can't use "Request Plugin" because my SN ID doesn't work with PDI Instance.Thanks,Joanna
Resolved! Is SaaS License Management Plugin is part of SAM Pro License or a separate
After The Utah Upgrade the Production Environment had SaaS Management Plugin but after the Upgrade this was not present and when we try to install it it shows the below error. Just wanted to check if this is a separate plugin and we need to buy or it...
Resolved! SAM Integration with Adobe Cloud
We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...
Resolved! Custom Dashboard in SAM
Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...
Salesforce Marketing Cloud Integration with ServiceNow
Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...
Resolved! Software Asset Management Process Guide
Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks
IBM / ILMT SAMPro Licensing Requirements
Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses. Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...
How to determine auto-generated Reclamation Rules included products?
Is the Reclamation Rule auto-created by the Microsoft 365 SaaS Integration covering MS Project and Visio? If so, is it only covering usage for the online versions of both?Furthermore, when manually creating Reclamation Rules we want to avoid creatin...
Resolved! What is the logic behind the automatic creation of Software Models?
Hi SNC, I've been looking for a while for the logic behind automatic software model creation, because sometimes SN creates software models with versions and sometimes a generic software model without details like version. In some cases it's creating ...
How to properly handle/track/manage OEM License from purchased laptop with MS OEM OS in it?
Hello,Sorry new here, may I ask how you guys manage OEM Windows OS licenses (Included on a laptop) in SAMPro?Thank you.
Best way to set database instance's status as retired automatically?
I am trying to understand how can i set the status of the Database Instances as retire, when they are running on retired servers. The status of the server is getting changed to retired by a human operator on my company but the CI's which run on it (D...
Resolved! ITOM Discovery deployment
Hi,Could someone help me to find out what are the estimated effort, capacity, time, and other considerations necessary to successfully deploy discovery on 200,000 servers scattered across 2,000 locations? Additionally, how many mid-servers are requir...
Software Installation Deduplication
Hi I'm working on to find the root cause for software installation duplicate records, I'm aware that due to multiple discovery sources it may populate duplicate records and "SAM - Deduplicate Install Table" job will mark the field "Active Install" as...
