Hello Team, we have one client they want to implement the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...
Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...
Hi Team, My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...
I am trying to update the Cost field in my hardware asset list and don't understand why cost and depreciation information are not transferred from the hardware model on asset creation. is there are way to update cost in the list view of hardware asse...
Hello, With OOTB Rome, it appears you must have the contract_manager role in order to create and edit a contract. Is this correct? Or can people without this role still create/edit a contract? Assuming I am correct, what confuses me is that the appro...
Is there a way to customize the Software asset workspace, I want to change the positions of button, but not able to find out the way to change the order or anything. Have a look in the screenshot.
Hi All Background :We are using SAM Pro and customer have two different teams one for managing the catalogs and other for license management. Both these teams create software models independently and in silo. This has resulted in lot of potential dup...
Hi Team, While importing data from our source table to CMDB table through API, Able to insert and update records for some CMDB classes like computer, Linux Server, Windows Server.... But not able to create and update for some classes like router , sw...
Hi. I recently ran across a problem with the sys audit delete table's ability to capture deleted records. The problem was that I had deleted an application record from the cmdb ci appl table, but the operation was not recorded under the sys audit d...
I am trying to pull a report of Software Product lifecycle using sam_sw_product_lifecycle table and it gives me only OS information , Need to pull End of life, end of support , current dates. Do we have any other table that gives me all the informat...
I'm interested in input on the pros and cons of the idea, to use a Serial Number + Model concatenation as the value shown in the Asset field of the CI record while continuing to use the concatenation of Asset + Model in the Display Name field of the ...
Hii all, Procurement integration with Dell(vendor portal) anyone performed in previous itineraries. Please provide some inputs and docs if any found. what are the pre-requities we required. how can we fetch those values to vendor items, and how can w...
Hello Experts, We applied pattern normalization rules and updated 500 + discovery models for 'Adobe Acrobat DC'. However, i would like to add version and edition to the rule to further filter the products. I tried to update the 'Rule' and apply the c...
I was looking at the OOTB instance of Rome and I was struggling to see how it is meant to operate with contracts? I believe only those with the contract_manager role is allowed to approve a contract - is that correct? But for creating a contract,...
During reconciliation; where is the installed software information is coming from. IE: Computer (cmdb) record, or Hardware asset record. i see the installed software tab on the computer (cmdb) record and it has a list of software installed. (from d...
