When the software licenses date is getting expired, notification has to be sent.
When the software licenses date is getting expired, notification has to be sent. Some notification before the software license gets expired. Need steps to enable it.
Forum Posts
Resolved! Delete outdate software models
I took the software asset management class and one of the labs had this story. I am trying understand what determines an outdated software model and how to know when should you delete them? "STRY020101Delete outdated software modelsAs a software as...
Model category not autopopulating while creating a new asset manually
Hi Folks, I have created new asset and ci tables that extend alm_asset and cmdb_ci in custom scope. I have tied the model category with asset and ci tables. But still when I create an asset manually, the model category is not autopopulating and i nee...
Reclamation candidate not generated
Hi all, We have created a reclamation rule to create reclamation candidate if that software is not used by the user in last one month. The rule was created 2 weeks back, we do not see any candidates generated yet.. I assume candidates would be genera...
Resolved! Tasks to Manage Expiring Software Licences
Hello, may I please get some guidance in relation to using our SAM Professional subscription to manage expiring licenses. The outcome I'm trying to achieve is to generate an alert or a task which prompts someone to consider whether the license/mainte...
Resolved! Asset RMA - Asset replacement
Hi, We are implementing Asset RMA process. When selecting the Replacement of a defective Asset the Replaced Asset should be entered in the Asset Received tab. This is fine but: The Asset that is received as the replacement of the defective Asset shou...
Resolved! How does windows server licenses gets calculated
Hi All, I have an entitlement for windows server 2019 datacenter, in which minimum attributes I have set 16, but as soon as reconciliation is completed when I check the license metric result it is licensing the VM not the host there are many VMs on t...
Resolved! Dealing with Oracle Java SE 8 Update > 202
Hello all,the topic Java SE and the since 2019 newly introduced license conditions for Java SE 8 Update > 202 are surely known to most of you here. For all others, the following link is a very good introduction to the topic Oracle's Java licensing ch...
Resolved! What is the ITAM CI Usages (itam_ci_usage) table used for?
What is the ITAM CI Usages (itam_ci_usage) table used for? I see that it is populated by the SAM/CI - Populate Licensing Data scheduled job that uses the SAMLicensingUtility script include, but the job seems to cause serious performance issues. What ...
Which hardware states count as installs toward compliance?
At what point in the hardware lifecycle do software installs stop counting toward license compliance? We are having issues with our machines with states of in stock or retired still showing up on our license compliance. Is there a way to set what sta...
No CI associated to Asset created
CI field is blank for asset records. Any suggestion will be much appreciated. Thanks in advance!
HAM - Implementation
Hi folks, Discussing with a customer to implement HAM and i've been trying to find some best practice of 'where do we start'. Customer is very immature and basically managing their assets manually, excel spreadsheets at best case. Related to the matu...
Resolved! Operational Technology asset created by Discovery of IT CI
Hi all, I have a situation where while discovering Linux servers, OT assets are created in cmdb_ot_entity table. I am trying to understand why it is happening. Here is what I did to recreate the case. I got a Ubuntu VM , created a new non root user ...
Resolved! Windows Core Infrastructure Services (CIS) DataCenter License Management w/ SAM
Our Windows Core Infrastructure Services (CIS) DataCenter license allocations have been established now for quite some time with our VMWARE clusters having CIS datacenter licenses Allocated In Use. Recently something has changed that caused ALL of ...
Resolved! How can I manually add a new type of computer peripheral?
Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...