We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...
Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...
Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...
Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks
Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses. Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...
Is the Reclamation Rule auto-created by the Microsoft 365 SaaS Integration covering MS Project and Visio? If so, is it only covering usage for the online versions of both?Furthermore, when manually creating Reclamation Rules we want to avoid creatin...
Hi SNC, I've been looking for a while for the logic behind automatic software model creation, because sometimes SN creates software models with versions and sometimes a generic software model without details like version. In some cases it's creating ...
I am trying to understand how can i set the status of the Database Instances as retire, when they are running on retired servers. The status of the server is getting changed to retired by a human operator on my company but the CI's which run on it (D...
Hi,Could someone help me to find out what are the estimated effort, capacity, time, and other considerations necessary to successfully deploy discovery on 200,000 servers scattered across 2,000 locations? Additionally, how many mid-servers are requir...
Hi I'm working on to find the root cause for software installation duplicate records, I'm aware that due to multiple discovery sources it may populate duplicate records and "SAM - Deduplicate Install Table" job will mark the field "Active Install" as...
Team, Hope you are doing fine.I would like to know about the below query in SAM Pro for other than Microsoft Core & CAL license metric products.Use CasesTotal RightsNo.of.rights per packNo.of.packsInstallsUnit Cost($)Total Cost($)Compliance(rights)Ad...
Hello all, Could you provide me with some advices in order to troubleshoot the sap reconciliation?? I recently connect a SAP instance with SAM, but the reconciliation didn´t catch the used sap user licenses. In one hand, I created an entitlement usin...
Hi all, I would like to know how, when and why the above-mentioned table is populated in ServiceNow. If there is any content or presentation that would explain the dataflow of how SAM tables are populated that would be good. Would like to know more t...
In the past we have not used PPN's for most of our software entitlements. Now we are being encouraged to do so. What would be the advantages of using PPN's rather than leaving that field blank? We are particularly concerned because it is a read-only ...
Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate? Thanks,Derek