SAM and Software Catalog
Hi, one beginner question, how the SAM and the Software Models and Catalouge is being linked to each other? It seems I'm a bit blind. Best regards, Frank
Forum Posts
Will the SCCM pulls all installed software data from end user devices to cmdb tables?
In our case. Discovery used to pull software data before then switched to SCCM to pull installed software data into cmdb tables.I have a doubt like will all installed software pulls into the table using SCCM connector or it limits to only few produc...
Agent Client Collector - uninstall software
Hello,Can the agent client collector remove software without the need of third-party tool? Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package? Thanks in advanced by your support!
Maintenance entitlements and related entitlements
I am trying to understand how maintenance entitlements work and what do they actually do. I am having difficulties relating entitlements to a maintenance entitlement, and when I do, I am not clear on exactly what that provides me. There is next to no...
Resolved! CI Unique identifier
Hello All, Happy New year 2023!!! What can be the unique identifier of the CI other than name? Is it possible to set 'Serial number' or 'Asset name' as the unique identifier? For example, while creating the new incident, is it possible to link the co...
Windows Server licensing in ServiceNow SAMPro
Hello Experts, I am working on Window Server Licensing in SAMPro and facing a few challenges. I have accurately uploaded the Core Infrastructure Server Suite licenses but license position report do not show any consumption of these licenses. Also I...
Auto create CI relationship
HI All, I have the requirement as follows. 1. A custom filed called "Data Center" is created on cmdb_ci_server table and the field is reference to cmdb_ci_server. From the list view user selects the data center field. So that it should create a relat...
Resolved! Help needed - SAM - Bulk User Allocations
Hello, I am working on adding User Allocations to a Software Entitlement. I am trying to find a functional way to take the data from my spreadsheet (user email address or user name) and target to the User Allocations table in that Software. I've crea...
Help needed on adding custom software products into content library.
Hello Experts @Ankur Bawiskar @Daniel Slocum We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But suppor...
Asset inventory accuracy validation
Hi All,Happy New Year!I have a query regarding HAM module implementation. Let say a customer is managing hardware inventory manually and their entire inventory has been imported into HAM module during implementation. Now, how can we validate that the...
LOOK UP MULTIPLE CHOICE -VARIABLE
Hi Teamcan any guide , how to use the LOOK UP MULTIPLE CHOICE in catalog items creation
Configure List Layout Columns display not working for alm_asset table
I am trying to modify list layout on alm_asset table form configure > List Layout but the changes are not getting reflected in the list view. I edited and saved by clicking 'Edit this view' but its not working, any help is highly appreciated.
Resolved! Software Model Source field in Software Installations table
In the Software Installations table, there is a column called "Software Model Source" which currently is showing two values: Automatic SMR creation and Calculator. Does anyone know what do they mean? Thank you!
Maintenance Entitlement Not Shown in SAM Workspace
Hello! We have active Maintenance entitlements to support the Perpetual+Maintenance entitlements. However, these Maintenance entitlements are not shown in the SAM Workspace. It only shows the Perpetual+Maintenance or the Maintenance entitlements. May...
How are software models, application models, maintenance models, contracts, software entitlements, and software assets related?
Hello! I am relatively new to the Asset Management field and would value insight into how software models, application models, maintenance models, contracts, software entitlements, and software assets are related. Does anyone know where I might be ab...
