SAM Pro - CHnage the Licensable Produt type to Non Licensable

[vasant Cool]

How we can change it to Not Licensable ( refer screen shot below)

[Taksh]

Product type is populated from samp_sw_product table which is a ServiceNow provided product library. You can raise a request to ITAM content team to update this value. However, It'll be updated upon verification via valid publisher documentation.

[Stephen42]

I have managed to accomplish this by ,modifying the Software Discovery Model (cmdb_sam_sw_discovery_model).   Revert the Normalization via the button in the upper right, then you can re-set all the parameters.   When you get to the 'Product Type' field (additional information section) , set it to 'Not Licensable' and Update.   

Hope that helps

[vasant Cool]

@Stephen42  - I have already performed this step but the field Product type (ref screen shot) is not change to Non Licensable.

[Stephen42]

Hi Vasant, did you try to run a reconciliation ? Software Discovery Model flagged as not licensable , should trigger reconciliation to ignore the software installations, regardless what is set at the Software Model.

In our instance, where Software Models are sourced from a different system (vs having ServiceNow autocreate them) this approach works.

Give it a try