I am not seeing Restricted Software flag on software model form??
I am seeing info that we need to enable restricted software attribute on software model but no clue that how to do it? any info so that i bring flog on to software model form.
Forum Posts
Resolved! How to manually tie Entitlements to contract?
How can I manually tie together entitlements and contract?
Software installation to reconcile to correct software model
Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...
How to add Softwares in Client Software distribution
Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!
Software Assest Management - Software models are not linked in integration profile
Hello , I have a published Integration profile in which the jobs scheduled are completing successfully with a available OAuth token (not expired), and software models are created available in software models but software models are not appearing in I...
Software Asset Management: global.SAMPremiumUtils().getLicenseWithAvailableRights
We have this on a script and we cannot find what this function does and what tables it interacts with. Can anyone help us find out so we can configure the necessary data needed? var licId = new global.SAMPremiumUtils().getLicenseWithAvailableRights(...
Resolved! True-Up Cost is not populating in Software Asset Workspace
Hi experts, I've entered a cost in the software model and the software entitlement. Also, Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming ...
Cisco Webex Integration
Hello All,I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U...
How to fetch the data in the fields of software lifecycle reports in Xanadu version
In Xanadu version of ServiceNow, in software lifecycle reports (sam_sw_product_lifecycle_report_list) table, they are new fields added in relevant to vulnerabilities of the software, the newly added fields are 'Critical CVE count,' 'High CVE count', ...
Resolved! SAMP - Compliance : Why does reconciliation show non-compliant with rights available
ENTITLEMENT: Broadcom vSphere Enterprise PlusLICENSE METRIC: Per Processor (perpetual)LICENSES OWNED: 1461 LICENSES REQUIRED: 968COMPLIANCE POSITION: non-compliant WHY? WHY? WHY? WHY? WHY?
Resolved! How to enable Microsoft publisher pack?
I have been struggling with this for a while now. What is the process for actually enabling a publisher pack?I thought it would be through plugins, but when I try to search for the Microsoft Publisher pack, there are no results showing.Any help is ap...
How to create a software requested items??
I have number of software listed in spreadsheet and need to create a request items for requesting software.now the question hunting me is do we need to create requested item for each software? or can we go ahead with one request item?the request proc...
ServiceNow Discovery & SCCM discovery overwrite software installation records
Hello All,We have seen SN discovery & SCCM discovery overwrites software installation records. In software installation table, we have seen duplicates records but with different discovery source and versions. For example, CI is discovered by ServiceN...
Intune integration - stalled software instalaltion records
Hi All,We use both SCCM and Intune as discovery sources for SAM. Unlike SCCM, Intune doesn't manage uninstallation well, meaning that you end up with multiple records of different versions of the same software, as mentioned, for example, in this gre...
Servicenow oauth integration with Jira
Hi everyone,Integration is setup and able to retrieve data from Jira portal but for around 1000 users the last activity data on the subscription table is showing as Null... Can someone pls help on this.. Thanks
