In recent versions of ServiceNow, they have introduced the Parent Category field on the Model Category table, but is unclear to me what the intended use of this is, both how it's supposed to be used and why it was added. At face value, I could interp...
I have installed these plugin "SAM Pro - com.snc.samp " and "SAM saas licnese- com.sn_sam_saas_int" and creating direct integration profile for M365.And run the import 365 subscription job; Job is completed successfully but "software model " is empty...
Hello, We have direct integration profiles setup for Adobe and Microsoft 365. We want to leverage every feature of SAM Pro for cost saving opportunities and the SaaS feature usage is quite appealing in this regard. The problem we are facing is that t...
Hello! I have entitlements of both CIS Standard and Datacenter. Both are in Use, perpetual, with a Per Core (with CAL) license metric from Microsoft and the default DMAP already setup. Our normalization is 100% completed, we see several thousands of...
Hi, I have not found an OOB way to do an Asset audit on consumable items. Does anyone has a solution for these scenario's: Do a count of consumables in a certain state of a certain model in my stockroom. In Asset audit terms: Create an Asset audit on...
Hi, I have a requirement to raise changes for Software Packages or Software Models which we manage in SAM as there will be rollouts happening for them and we want them to go through change and release management process. I was not able to find any li...
HI Team, I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...
Are there any impacts on deactivating the state "build" for software entitlement?I realize with SW entitlement you have a draft and have to press "Publish" to make the record active. Is there a particular reason why the state "Build" is required?Are ...
Hello @SrinivasRamanu1 I am looking to understand the purpose of Resource value in SAMP in relation to custom metrics? I see the value can be added manually in "Unit consumed" field but does this value reconciles to show usage for product related to ...
Hi There In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?1. Can we get this informati...
I have installed SG-SCCM and it is working fine.However I noticed that on some CIs the software is shown in either Software Installed or Software Installations. I can not find the specific documentation for this feature and all articles is kind of bl...
Hello, I would like to inquire about the usage of the 'Perpetual + Maintenance' license type. For instance, if I purchase a Perpetual license with 90 days of maintenance for $1000 and create one entitlement record with 'Perpetual + Maintenance' l...
We are starting to use the SAM Maturity steps in the Success Portal and are considering adding success goals to some of the maturity items. Specifically, we are looking to add a success goal to the 'SaaS: Direct Integration' item to capture the requi...
Hello All,I have an integration direct profile for docusign in service now. Some users is getting the error as ouath token are not available,please click on the below link. When they clicked on the link and enter the docusign credentials they are get...
What is the best practice optimizing and cleaning up servicenow ITOM and ITSM users?
