SAM Pro
In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?
Forum Posts
Software Asset Workspace not installing with plugin and activation in Personal Developer Instance
I'm trying to set up my PDI for Software Asset Management workspace with Demo Data.I have installed the Software Asset Management Professional plug-in and activated it and it says it's successful.However, no Software Asset Workspace is appearing unde...
Entitlement License metric is read only due to upgrade history
We recently upgraded to Yokahoma and I have a perpetual Entitlement that will not allow me to edit the License metric. It is read only because of "upgrade history". The Upgrade History tab show 6 models, but i cannot take any action on them. I do no...
SAM Pro and InTune Integration
We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...
report of asset for instock to inuse state change
Hi. I am trying to create a report which will give me list of assets which were in instock status and later changed to in use. we are trying to get cost optimization report for assets. we need to get list of all assets which were in stock earlier and...
Non normalized discovery models without enough information available to normalize
Hi all,I'm currently working on normalizing as many discovery models as possible to eliminate any that are only partially or publisher-normalized. However, for several hundred models, there's little to no available information—certainly not enough to...
SAM Office Hours May 2025 – summary questions and answers
Hello! Thanks to all who attended the May SAM office hour session, another great session! See below for summarized questions and answers from the session: summary questions generated by CoPilot AI, reviewed and edited by humansanswers are human gen...
Resolved! How SAM handles "reserving" licenses
I heard that in the M365 licensing system, if you make a reservation when there is not enough stock of licenses, I can assign the license to a user and use it in advance without waiting for the license to be delivered.In other words, I understand tha...
ITAM License Overages Due to Mobile Devices Categorized as End User Computers
Hi Community,We're currently experiencing an overage in our ITAM licenses in our ServiceNow instance, and upon investigation, it appears that a significant number of mobile devices (specifically iPhones and iPads) are being discovered and categorized...
Resolved! Software Models without products
I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option. I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...
SAM Instance Overage - Non -Compliance
Hello SNOW Family, I need help on how to optimise over utilisation of Instance. We are working in domain separated services and recently we have moved to dedicated instances for two of our customers. Now, we have noticed we are non-compliant and over...
Resolved! How to activate the Software Asset Workspace (com.sn_sam_workspace) in your PDI (Personal Developer Instance)
I already have all the SAM Pro plugins installed. When I look at the SN Docs, I was told to activate the Software Asset Workspace (com.sn_sam_workspace) plugin, but I couldn't find it in the Plugin application or on the Activate Plugin Link on the PD...
Exclude from SAM
I know that we have the system property "Exclude from SAM" that appends from the SAM to the CMDB Hardware Table. "com.snc.samp.exclude_device_flag: This feature allows you to create a Yes/No (true/false) field on the base CMDB Hardware table that whe...
ITAM License Report SaaS Subscription Report Time series
Hi there,I am aware of the OOTB reports on ITAM License. We want to drill down in the SaaS subscription user licenses. Is there a way I can make a report that shows over time the amount of licenses provided foor SaaS Subscription User only?Regards,Ja...
Resolved! Is it okay to create a Software Entitlement before a Software Model?
We are currently testing SAM Pro and M365 integration, and I am also learning about SAM myself. However, because testing takes time, the customer has requested that we postpone the introduction of SAM and first create a system for license usage appli...
