SAM Pro | How potential savings are calculated?

[AlvaroDono]

Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?

For example, I have this entitlement

and my removal candidates mark this amount as potential savings

My client is asking me for this information, how it is calculated and under what criteria a candidate is generated, does anyone know the formula or where I could look for information, in the Servicenow documentation I have not found anything about it.
thanks

[dreinhardt]

Hi @AlvaroDono , @Danielle Thomas 

per definition it's:

Estimated cost of savings if all removal candidates are in the Closed Complete state, meaning the software was uninstalled and the rights were harvested (unused rights * average price per right from entitlements).

Based on the definition I've seen the following results in our instance

3 reclamation candidates, each of them with 1 unused right and the potential saving per candidate is the price per right from the entitlements.

Best, Dennis

[Danielle Thomas]

Hi @dreinhardt , I appreciate the response!  However, I don't think it calculates this way in our removal candidate records. 

For example, I have 13 removal candidates for a particular product.  3 of the records have potential savings of $637.98, the remaining 10 have $0.00.  The average $ amount on the Entitlements is well above $637.98.  

I have 30+ more examples, where nothing seems to calculate as you'd expect.  A few of our removal candidates match up with the entitlement $ amount, but other than those few, we can't find any patterns that make sense.  

I have submitted a request to one of our ServiceNow account team members for assistance and am waiting to hear back.  If I learn anything I will share back on this thread.  

[Sujithra Govind]

Hi @Danielle Thomas Any update on this please? Did you hear back from ServiceNow team? 

[leahcoughlin]

Hey all, I'm not an expert by any means, and I'm still learning on this subject also. But I did find this post very helpful. 

https://www.servicenow.com/community/sam-forum/how-is-potential-savings-calculated-in-sam-it-shows-0...

Most important point - Make sure you have your unit cost directly on the software models in your entitlements. While reclamation rules will actually create the reclamations, they will not populate a value without it being on the software model.

[dreinhardt]

Hi @Dani, @leahcoughlin,

the second script, to update the reclamation candidates is not protected and will help to get a better understanding about the update process including the price update.

https://INSTANCE.service-now.com/sys_script_include.do?sys_id=215b0f85a86b0010fa9b5b0ca8421841 

Best,

Dennis