Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

SAM Pro, maintenance purchases

Go to solution
Jiwaniec
Tera Contributor

‎09-18-2025 06:26 AM

Fairly new SAM Pro user here. I am looking for confirmation. Can a maintenance only purchase be assigned to a sw model that has no original software purchase linked?

0 Helpfuls
  • 1,069 Views
1 ACCEPTED SOLUTION

Go to solution
dreinhardt
Kilo Patron

‎09-19-2025 11:09 AM

Hi @Jiwaniec,

yew it can, but the maintenance entitlement requires a base license entitlement to be processed in the recon.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

View solution in original post

0 Helpfuls
1 REPLY 1

Go to solution
dreinhardt
Kilo Patron

‎09-19-2025 11:09 AM

Hi @Jiwaniec,

yew it can, but the maintenance entitlement requires a base license entitlement to be processed in the recon.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
0 Helpfuls