SAM PRO renewal calendar

hdr
Tera Contributor

‎11-20-2024 02:33 AM - edited ‎11-20-2024 02:34 AM

  • Entitlements without contract appear in Calendar  based on End date, for License types:
    • Perpetual
    • Subscription
  • Entitlements with contract appear based on end date of Contract, not end date of Entitlement.
    • Contract model: Software License, Subscription, Maintenance
  • Customer use case:
    • Contract of 5 years
    • Entitlement of 1 year.
    • It does not appear in the Renewal Calendar as this looks at the contract.

Is there a way to have this appear in the Renewal Calendar?

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2 REPLIES 2

dreinhardt
Tera Sage

‎11-20-2024 12:00 PM

Hi @hdr 

reach out to the owner of this post Renewal Calendar custom filter not filtering - ServiceNow Community

As soon he was able to solve the filter issue, he can help you to setup your requirement

Second option, raise a Ideas portal ticket to the ServiceNow product management

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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hdr
Tera Contributor

‎11-24-2024 11:44 PM

Support confirmed: Entitlement with contract: Contract end date is used. No Entitlement dates are used for Renewal Calendar.

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