Servicenow OAuth integration with Jira
When I'm trying to create connection for Jira OAuth2.0 integration..How can I get the cloud ID value that needs to be added in connection URL.
Forum Posts
Not able to see publishers name in search while doing reconciliation in SAM
I am Not able to see publishers name in search while doing reconciliation in SAM anyone knows how to configures this so that we can see publishers name so that I can run reconciliation for a particular publisher?
Linux software discovery does not find installed Websphere software.
Websphere software discovery for usage in SAM Pro. We are facing the following issue. We run discovery on Websphere Linux just fine using the OOTB probes, as well as collect the software as installed on the Linux servers using the Linux Installed Sof...
Software Asset Management - is it possible to see all end of life software for one device
SpoilerI know it is possible to see all software against one machine but is it possible to also see the current phase of the software. I would like to filter for all end of life software against one machine.I know it is possible to see all software a...
Resolved! Microsoft 365 integrations to import entitlement
Hi, we want to integfrate Microsoft 365 with service now to import software entitlement tom be managed in sampro, what is the exact name of the connector to use Thanks
Resolved! Unlicensed Installs count not showing for Microsoft publisher on License workbench
Hi, Iam noticing the weird behavior on license workbench for Microsoft. It is showing the product as 'Not Compliant' but it is not showing the unlicensed installs/unlicensed subscriptions for the product. But when i go to Product result/ License met...
Resolved! Entitlements for support - best practice
We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...
ITSM vs SAM
Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot!
End of Life on Workspace
EOL Products graph is not getting updated whereas my Software Product Lifecycle table is getting populated. Also, why my potential savings table is also empty.
ITSM as SAM
Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot!
Potential savings values set at 0.00
Hello, Our team has been trying to get a handle on Reclamation/Potential & Actual savings. I understand the concept of every license that can be reclaimed and if marked for reclamation should have a dollar amount. However, every software that I seen...
Removal Candidate records not getting created through reclamation rule
Hi All,I am facing an issue where the Schedule job SAM - Identifying New Reclamation Candidates is running but not creating any removal candidate records. Can any one help me with the debugging process so that I can find the root cause.Thanks,
Importing Software Models??
Can you direct me to where i can import software models. Entitlement imports are easy to find, but i cannot locate the same facility for sofware models. Thanks
Auditing Software Discovery Models against Content Library Lifecycle Records
Hello, I need to perform an audit of all installed commercial software and compare with the content library data to identify product versions that are not found in the library. What is the content library table to validate against, and does anyone h...
Software counter records creation/updated
Hi folks,1. Do we need to create records into software counter table manually or is there ant script/ schedule job/discovery/integration which will create records into this table automatically?2. I've noticed that records are being updated by system ...