After running reconciliation for Microsoft products, software installation records are not showing the correct Software model result in the Software Installations table. In the "Microsoft Windows 10" software model, I entered the "Microsoft 365 Gover...
Hello Experts, I want to limit the data on the Software installation table (cmdb_sam_sw_install)(2720962 total Software Installations),but I want to limit the data on this table and only want to see the software that has defined metrics. If I group t...
Hello We are currently looking for an easy way to mass import user subscriptions into SAM in order to relate them back to existing entitlements. The only current method I'm aware of is to navigate to Software subscriptions>New and then manually ente...
Hi Team, Need help to understand the below points, 1. For below software model, based on what condition below related list is only showing 4 software product lifecycle records. 2. For Many of the software models , we cannot see the lifecycles a...
Hi Community,There is already a flow in workflow for adding user to AD group. In the form there are 4 options, if user selects first 3 options then user will get added to mentioned AD. This process is working fine. Now, if they select 4th option then...
Hello All, I am practicing for my SAM CIS and as I'm following the ebook instructions/labs (from 2022) I couldn't find many of the SAM options/tables. I tried looking for them through the navigation pane, search field and I still couldn't find them o...
Hello dear Community,Can someone help me with this one?On the right hand side: what is the difference between the names i marked in the red box and the ones in the green box?I thought the green ones are the "Installations" and "Discovery Models" Disp...
Recently we worked with a customer to implement SAM Pro.Main purpose of implementing SAM Pro was to identify Software past end of support or end of life date. While ServiceNow out of box lifecycle report table helps easily find out this detail but c...
All, As per my understanding, software installed on a device is identified under "Exploration" phase of discovery. However, if the same question is asked as "software identified on an IP-enabled device", does the answer remains same - Exploration ?
In which phase is the software running on a device identified?
We group our entitlements and reconciliation by Group-By field of Cost-Center Default group and subgroup properties were set in set in Software Asset > Administration > Properties. There is a scheduled job that runs the reconciliation for all entitle...
Hey all! I'm new to Service Now and I've been trying to create a report that contains the VM name and on which host and cluster it's on with their CPU and Cores. For example, I want to do it for all my Windows server for SQL. I've been looking at Win...
As part of the SAM Content Services, does ServiceNow provide Product Classifications for Custom Products? A challenge that we are currently facing is that we have several custom products with no close OOB match, and we need help classifying them. If...
Dear all,I am trying to create a new List Report in the Software Asset Workspace and Group the outcome for the Company. In the "old" interface there was this possibility when building a Report but I cannot find the same in the oftware Asset Workspace...
