SAM Pro - Software Entitlements for Software Models with Multiple Tiers

[ChadO]

I am working on installing and configuring SAM Pro, specifically the SaaS License Management.  I have connected to our Azure AD to pull the SSO Applications, users, and group memberships and as part of that process ServiceNow automatically created the SSO Application records and associated Software Model records where it could.  In some cases a single Software Model record was associated to multiple SSO Application records.  We are now working on loading the Software Entitlement data to view spend data.  My question is, what is the proper way to create Software Entitlements (or whatever the proper record type is) for Software Models that have multiple licensing tiers?

For example, one of our SSO Applications is Tableau.  Tableau has Creator, Viewer, and Explorer licenses each with a different associated cost.  How do I associated those different costs and types?

Thanks in advance.

[ChadO]

Thanks Akash.  I created a HI ticket and will see what they say.

[Marik1]

Hi Chad, did you get some resolution to the Tableau models?  We are in the same boat as we implement SAM.  

[1__ShanmukhB]

Hi Chad,

Could you please share the response which you got?