Hello We currently have a subscription agreement for a capacity of 1600 licenses on Software Asset Management. We have not touched the SAM module as it is currently being worked on by our ServiceNow team however we got a note from ServiceNow Auditin...
Hello all. I am reviewing this documentation as our SAM team desires to track MS Office 365 subscriptions: Integrating with Microsoft 365 (servicenow.com) In the document, it seems that enabling access to Power BI content service is "Optional", based...
Hello all, I am trying to create a report for Software Lifecycle Report and have configured below but getting duplicate records. Can anyone please let me know if there are any issue in the tables and queries due to which duplicates are generated in r...
If a publisher has been discovered, what could prevent it from showing in the License usage list (license Workbench) in Software Asset Workspace?
Hello All, I am getting an error as "http 404, unauthorised user" when clicking on get oauth token for docusign integration profile.I clicked on get oauth token link and put docusign email id which has admin rights and got the verification code as we...
Hello all, Can anyone please help me understand if below mentioned Software Product Types are mentioned in Software Reconciliation. ChildDriverPatchUnknown Any quick help is much appreciated. Thanks,Pranita Bahuguni
Good morning,I am performing Adobe normalizations and facing some difficulties in identifying whether Adobe is a Reader or a Pro.Anyone who has experienced the same issue, could help me figure out how to resolve this situation?Thank you in advance.
We have successfully integrated the Adobe Creative Cloud for the Service-Now instance. Is it possible to make/remove allocations in Adobe Creative cloud portal directly from ServiceNow? I looked through the documentation and need help finding somethi...
Hi,We have a number of entitlements for the Adobe Single Apps pro. The integration is set up and the subscription information is retrieved correctly in ServiceNow. However when looking at the compliancy status of the software model, the following is ...
Hello, I want to understand how the consumption works for Adobe single app pro products: Example: We have purchased 100 Adobe single app pro licenses and we are using products like the below list. DreamweaverIllustratorInCopyInDesignPhotoshopXD ...
Hi,Does anyone have any gudiance as to how I can pull dates of when an installed application on a Windows Server was last used and who the logged on user was at this point in time? Thanks, Mike
Hello All, I am getting the below error for DocuSign integration profile.OAuth Access or Refresh tokens are not available. Verify the OAuth configuration and click the 'Get OAuth Token' link below to request a new token. Please help with this.
Hi there! Here is my catalog item flow that creates 2 records on 2 different tables.However when we have a catalog item a REQUEST and RITM are also produced. I need to implement a functionality that will update related requests and RITM when 'Expens...
Hi,We have installed "Service Graph Connector for Microsoft Intune" plugin in our instance for getting the data from Intune to ServiceNow. While testing, we faced below issue.1- Once we get the software information in ServiceNow, After that if any up...
Hello, I am working on a functionality that will disable users from editing records once they are submitted. I set everything to read only so on a form it is impossible to edit values: however, in the list view it is still possible to modify the va...
