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Software usage table is not updating properly count mismatch with SCCM software last usage data.Also getting multiple empty values in "User" & "Email" column of samp_sw_usage table.CMDB team is looking for similar count of software last used time in ...
I'm not quite sure how the Integration Profiles work. I understand that they connect an outside product to ServiceNow, but how does ServiceNow know which one to use? I have SAM Pro and was able to successfully create a new OAuth profile, in additio...
Hi all - from the documentation provided here, our team is trying to integrate ServiceNow and Adobe using OAuth. To create the integration profile, we don't see the Authentication type: OAuth 2.0 as an option. I've confirmed that our 'Software Asset ...
Hello Team,I have encountered an issue regarding software products. We have an agent that crawls through all systems in our company to identify the installed software products, then it creates entries for them in ServiceNow. The problem is that somet...
We are in the process of retiring outdated assets in the system in order to get an accurate license position for certain products. The software models update the following day after an asset is retired, so I'm wanting to be able to execute that job r...
In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?
Experts , for microsoft entitlements/licenses , there is MLS or standard import options to import in Software asset managment professional . Similarly , for SaaS products like salesforce crm , after completing the direct integration and getting the s...
Hi, We have assets created now for few assets we wanted to change the model category from windows to linux can anyone please help me how to do this ?
Hi, There ia already existing variable attribute : ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email;manager,ref_ac_order_by=name,no_filter For list collector type in ATF I need to add glide_list How can I add glide_list for the a...
Hi Community,I am trying to import SW Entitlement Data (in Japanese) but am currently struggling with importing the license metric.The issue I'm facing is that the license metric does not accept Japanese characters and only accepts English options, e...
ServiceNow has a dictionary attribute on this table's collection record called No system fields. Anyone have any guidance why ServiceNow would do that? It makes it nearly impossible to tell where the record came from and when it came into existance.
Hi - is it possible to use Software Asset Management in ServiceNow without a subscription? I want to use the out of the option but having a difficult time finding any supporting information on how to do so - it all ends up with some level of subscri...
Good day to all. I am relatively new on the Software side of things, and really, it's in another department's hands, but discovery is kind of my area.The issue I am having is that on our servers we are getting data from SCCM SG and ServiceNow discov...
I am studying for my CIS-SAM exam and I am looking for questions on the internet just to make sure I am prepared for the test. Nonetheless, I have just came across this question, which I don't know the answer of:"Additional Software Model Lifecycle p...
Hello,do you have an experience on how to split the compliance report by departments or cost centers?For instance when i have the same Product used in the different entities and each own its entitlement, i would like to see a compliance at entity lev...