Resolved! Servicenow Discovery
Hi , Is there any way that I can exclude list of software being discovered in servicenow discovery . Thanks,Ragavi.
Forum Posts
Resolved! License Position Report show Non compliant as it has unlicensed Installs how can I show it compliant
Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.
SAM License Position Report
I see two line for the Model when I have User subscription Metric for both I see one unlicensed Subscriptions but is present in other line where license metric is empty.I don't see the true up as a result
How to Configure a CoreInfrastructure Suite License of Microsoft in SAM Pro
I am trying to configure the CIS suite license for both Datacenter and Standard edition of license in SAM Pro module based on the Purchased license SKU. I have modified the Inference percentage to 50. On making changes, i could see the consumption, h...
Microsoft O365 allocations
Hi, Would the synch auto allocate my users in SamPro?Can you remove users who have not been allocated to a software?
Can I create a report to display whenever there is an update made to specific fields?
I want to get a report created whenever there is a change or an update to specific fields and specific CIs that are on the same table. When I try to create certain conditions...I am confused as to what I should make the conditions.
Resolved! Customization of Software Asset Overview
Hello,Is it possible to customize (remove or add new widgets, or modify the existing ones) on the dashboard visualized on Software Asset Overview in Software Asset Workspace?Thanks in advance.Vito
Resolved! Software Contract Renewal Calendar
What STATE must the contract be in, in order to display in the Software Renewal Calendar in the Software Asset Workspace ?
Source Request Button only visible for admin/procurement_user roles
Hi,I am trying to make the 'source request' button on a catalogue task visible for anyone with a role I have just created, called u_tialis_asset. The condition that specifies whether the ui action 'source request' is visible on the catalogue task is ...
Importing Bulk Assets and use existing model?
Hello everyone, I am attempting to import bulk quantities of assets into snow from an excel spreadsheet. I am running into issues where it is trying to create a new model and am having trouble figuring out how to get it to associate the model with an...
Duplicate DMAP
Hello All,In my production instance, there are a lot of duplicates DMAP with same number created. Some of them were created in 2022 and some of them were created in 2024. How it is possible as when we click on new button to create a DMAP, the DMAP nu...
Unable to view Renewal Calendar events in Software Asset Workspace
We are unable to view the Renewal Calendar events in Software Asset Workspace.Only a part of it is visible like a blue line but unable to change the view or the dates to view the right data. So please help me figure out how to view the calendar event...
Resolved! SAM Pro OOB scheduled jobs performance issue when domains seperated
In our domain-separated instances, SAM PRO has been set up within a specific domain. However, several out-of-the-box SAM Pro scheduled jobs are configured in the global domain. This setup, as it seeks data across each domain, is leading to performanc...
What is apporpriate role to software asset manager
in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below Software Asset ManagerResponsible for:· Managing the day-to-day activities of the process.· Managing key relationships with peer roles withi...
How to handle language packs
Hi team, I have a scenario where language packs also considered as separate softwrae installation. For example, for a german user he has both english & German version of softwrae. This should be considered as 1 install but system is considering it as...
