SAM - why Normalized product,version is not showing even though status is normalized

[kkcommunity]

Hello,

I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version.   Refer attached screenshots

[harishtamad]

Even I'm also looking for same issue.

In software installations, normalization publisher, product, version are not updating for few installs.

[harishtamad]

Even I'm looking for same issues with software installations.

Normalization product, version, publisher is not updating in software installations based on discovery models.

[fknell]

I can provide general troubleshooting steps, but I’m not sure if they’ll be helpful. 

1) Please review your software installations and check if a discovery model is attached and in which normalization status the model is.

2) Depending on the normalization status of your discovery model, if it’s empty or not equal to ‚normalized‘, follow the steps outlined in the following Knowledge Base Article (KBA). 

Software Discovery model do not have a value for normalization status and the field is greyed out 

Please use the fix script on a sub-prod instance first and I would recommend to focus on a single model first.

var gr = new GlideRecord('cmdb_sam_sw_discovery_model');
//gr.addQuery('normalization_status', '!=', 'NORMALIZED');  // To reset all models with status != 'normalized'
gr.addQuery('sys_id', '=', 'SYS ID OF YOUR MODEL'); 
gr.query();
while (gr.next()) {
    gr.normalization_status = 'NEW';
    gr.update();
}

Hope this helps!