ServiceNow Discovery is not populating the Assigned to Field on asset or configuration item

rodeliodoria
Giga Contributor

‎12-05-2017 10:45 AM

ServiceNow Discovery is not populating the Assigned to Field on asset or configuration item. The device is active on the network and discoverable. The only field it is not populating is the assigned to field which is a little frustrating because the device is online. Is this an OS issues or a permissions to access the assigned to user using Discovery? This would be a huge for me if the someone could help me out?

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎12-05-2017 10:50 AM

Rodelio,



Is this for window devices? If its for windows the "Windows - OS Information" Probe and sensor is where Discovery sets assigned to. It matches the value from system to field "user_name" on sys_user record. If you need to change to a different sys_user field value then you can update the property "glide.discovery.assigned_user_match_field" but first you should review the payload that comes back from a few devices to see if your getting any user data.


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rodeliodoria
Giga Contributor

‎12-05-2017 10:53 AM

Patrick,


I am getting back over 1000 users assigned to a device, but there are 69 active devices that do not have assigned users.


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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee
In response to rodeliodoria

‎12-05-2017 10:59 AM

Rodelio,



The probe out of the box will only pull back last logged in user for a device not 1000 users.
If a device does not have assigned to user, then you need to troubleshoot the payload coming back from device for the probe I mention in my above message.