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2 hours ago
Your comprehensive resource for Software Asset Management questions and expert answers from the Office Hours series.
What is SAM Office Hours?
SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts. Each session brings together members from the SAM product team, emerging practices, product success, and the creators of the popular SAM Ranger video series.
This article serves as your gateway to all that knowledge.
What You'll Find
Each monthly article contains the complete Q&A from that session, including questions answered in writing via the Zoom Q&A panel and answers extracted from the session recordings. Topics covered include:
- Software model configuration and normalization
- Entitlement management and allocation
- License reconciliation and compliance
- Microsoft 365 and SaaS integrations
- Discovery and data quality
- Reclamation and cost optimization
- Reporting and dashboards
- Best practices and implementation guidance
SAM Office Hours Sessions:
|
Session |
Region |
Date |
Questions |
Link to Article |
|
April 2025 |
AMS/EMEA |
April 15, 2025 |
107 |
|
|
May 2025 |
AMS/EMEA |
May 20, 2025 |
133 |
|
|
June 2025 |
AMS/EMEA |
June 17, 2025 |
111 |
|
|
July 2025 |
AMS/EMEA |
July 15, 2025 |
119 |
|
|
August 2025 |
AMS/EMEA |
August 19, 2025 |
151 |
|
|
September 2025 |
AMS/EMEA |
September 16, 2025 |
69 |
|
|
October 2025 |
AMS/EMEA |
October 21, 2025 |
89 |
|
|
November 2025 |
EMEA/APAC |
November 4, 2025 |
30 |
|
|
November 2025 |
AMS/EMEA |
November 18, 2025 |
82 |
|
|
December 2025 |
EMEA/APAC |
December 2, 2025 |
24 |
|
|
December 2025 |
AMS/EMEA |
December 16, 2025 |
74 |
Note: Some answers in these articles were extracted from session recordings using AI transcription. While we have made every effort to ensure accuracy, these answers may contain inaccuracies. Extracted answers are clearly marked in each article.
Get Involved!
SAM Office Hours continues! Join us to get your questions answered by ServiceNow SAM experts.
đ Register for SAM Office Hours:
- AMS/EMEA Sessions: 3rd Tuesday of each month, 11:00AM ET / 5:00PM CET
- EMEA/APAC Sessions: 1st Tuesday of each month, 9:00AM CET / 4:00PM SGT
Additional Resources
đŹ SAM Ranger Videos â Step-by-step video tutorials from the SAM product team
đ SAM Path to Value â Get to value with Software Asset Management
đĄ ServiceNow Idea Portal â Submit feature requests and vote on ideas
Questions? Bring them to the next Office Hours session!
