Servicenow oauth integration with Jira

[mahesh85]

Hi everyone,

Integration is setup and able to retrieve data  from Jira portal but for around 1000 users the last activity data  on the subscription table is showing as Null... 

Can someone pls help on this..

Thanks

[dreinhardt]

Hi @mahesh85,

are you able to verify the data within the Jira portal if it's available there and did you checked the latest requirements  to create a profile mentioned in the docs?

• Integrating with Jira Software Cloud (servicenow.com)
• To enable the integration profile to retrieve and update user activity through the Jira Update User Activity subflow, set the com.glide.transform.json.max-partial-length system property Value to 32768.
• Install the latest SaaS and Spoke plugins required for Jira

Best, Dennis

[mahesh85]

Hi @dreinhardt the data is available in Jira portal and last activities of users are of latest and I've checked all the requirements in Servicenow and all are available.

The system property value is also more than 32768.

and all the Saas and spoke plugins installed are latest but still the last activities of some users are mismatching and around 1000 users last activities are showing as Null.

Thanks and for any advice/suggestion on this one....

[dreinhardt]

Thanks @mahesh85, I would suggest to raise a support case. Please keep us posted about any provided solutions. Thanks!

[Fatima S Sayyed]

@mahesh85 I am trying to establish the integration with Jira however i am stuck at the following error, did you encounter the same ?

"Something went wrong Raise a support request.

This app has not requested any supported Atlassian scopes. Check the authorization URL for your app and ensure that it includes valid scopes. "