Can't see the contracts with role "contract_manager"
Hello, Anybody know why there are no contracts listed for a user with contract_manager role?
Forum Posts
Modification in Software Sourcing Task (SAM Pro)
Hi All, Attached is the screenshot of Software Asset Source Task (Out of the box in SAM Pro). I have to modify this "Purchase" interface and need to make "Stockroom" field as read-only (non-mandatory)Need help to understand where and what changes I n...
Source Request Configuration Question (AKA Procurement Plugin)
The procurement plugin uses the Source Request workflow to generate a single procurement task to source ALL software items on a request.Has anyone configured the Source Request feature to generate separate Source Requests to different groups based on...
Resolved! CIS-SAM
Which of the following are valid on Import errors (vs. after import) when using the automated entitlement import feature?
What are Best Practices for Entitlements?
Looking for thoughts/opinions on best practices for Entitlements on Software Models.Is it best to create a new Entitlement when new licenses are purchased? Or just update the Purchased Rights on the existing one?Example: 10 licenses are purchased und...
make Calendar Date/Time field empty
HiI have created a form with Calendar Date/Time field.How to make this field empty when the date and time specified in it arrives. This is the field type:
UI Action
Hi! I am trying to create a functionality for a button 'reject': when clicked a "reason" field should appear (and is mandatory).Then when I click again, the "amount" field should be set to 0, and if the field "reason" is empty I should have an error ...
Not able to map attribute to Tanium service graph connector
Hi all, I am trying to map installdate value from Tanium source to Software Installation of ServiceNow. But I am getting the error "Mapped attribute from 'ci_installed_application' branch. Mapping from the 'ci_logical_disk' branch of the data is not ...
Button functionality
Hi! What i need to do in order to achieve the following: 1. When the button 'reject' is clicked a field 'reason' shows and is mandatory2. When 'reason' is filled in and we click again 'reject' amount value changes to 0 and we exit the form
Create Entitlement for SAP Product
How to create entitlements and software model for SAP Product?For e.g.Product : PayrollLicense Metric: Named User
How to define two default values in one field
Hi How do I populate 2 users in a glide_list type field - this field is a reference to the user table (sys_user). Thank; Shir
Can we do BULK uploads to the Contracts (ast_contract) table ?
I am wanting to upload an export from another application of all of our software contracts into ServiceNow. Is it possible to perform a bulk upload to the ast_contract table if we have all of the required fields ? If so, is there a template ?
Resolved! Product models
Hello, What role besided model_manager is required so that a user can create software models?Atm, when I impersonate the user who should be able to create different types of models, can only see those 2 options.
What specifically drives Publisher availability in Software Asset Workspace
Hi all,I am wondering what specifically drives Publisher availability in Software Asset Workspace \ Software Asset Overview \ License Usage & Reconciliation choices? We are starting out, and have NO entitlements yet, but can still see Publishers list...
software asset managemnt
hello, According to the model category table, assets categorized as 'software' have a Configuration Item (CI) created in the CMDB (Configuration Management Database). However, it seems that 'software license' assets are only created in the alm_licen...
