Hi experts, I have installed both sn_sam_saas_int and sn_sam_playbook plugin in my customer's instance.Could you please let me know how and where can I view the playbook UI in the instance? Regards,Kajol
We currently enter a contract with a start date and no end date, since the contract itself (EULA) has no end date. We use the renewal start & end dates for renewals. So we would like to trigger the renewal based on renewal end date. It seems the 'ren...
Hi All, Need some assistance... i need to create a report that i can run that will show all the software that an asset has, along with who that asset is assigned to. How do I create that report. FYI: We do not have a SAM tool or HAM.
Dear SAM Community,Is there a way to get the Compliant flag aligned with the reality of the usage? The below example returns a no compliant flag despite the fact the product is compliant. Publisher: Microsoft / Product: any, for the example Office 36...
Hello, When doing a bulk upload of software entitlements with the import spreadsheet, it appears that the Active Rights amount double the amount of Purchased Rights that are entered each time. Could someone help me understand how to fix this? Thanks...
Hi, Can anyone tell what exactly is Discovery Map in SAM professional. How does it work. Thanks Shanks
Hi,For one of our client we are creating entitlements and publishing them. But recently we have observed that whatever the entitlements we have created, those products are not appearing on License Workbench, I have done below things to ensure that ev...
Hi team, I am trying to configure adobe saas connector for Adobe Cloud using OAuth credentials. While creating new credentials, it is asking for Connection URL (Instance URL) in the format https://<Instance Name>.adobelogin.com.But, my company adobe ...
Hi, We are currently migrating to ServiceNow and the person in charge of the CMDB migration designed the Software CMDB in a certain way. I am having doubts if it fllows the best practices or not. The licenses assets have been created this way:- One r...
Hello community! Is there any integration to connect ServiceNow with Control-M to manage/control license?
Hello all, We are analyzing our software install table data and found that for Visio installation it is showing 4 entries of Visio with different language on same system . when we checked software package it is multilanguage package which is deployed...
we have a requirement to onboard 1000+ products from current eco system to servicenow. All products specifications imported are in 'Draft' state. Is there a way to bulk publish all imported product specifications and product offerings?
Hi, We uploaded a completed entitlement import template to SAM Pro and the import status has been stuck in "processing" for 48 hours now. I have not found anything about this happening. This is occurring in our DEV environment. Any ideas to get thi...
Our Microsoft License Statement had many instances of non-specific versions of SQL Server imported into ServiceNow. The problem we are facing is that the "any Version and/or Edition" SQL Server software model is showing 111 unlicensed installs. Addin...
Hi guys, hope you're doing great.I needed sam_integrator role on our test environment but it's not even existing on the roles.All plugins are installed and updated as well like SaaS License Management etc.Any other recommendations?Thank you!