Software Asset Management OOTB workflows
Hi everyone. I wanted to know what OOTB workflows in the flow designer can be used to implement SAM processes (from SAM 1.0 till 10.0 including SaaS 1.0)?
Forum Posts
Resolved! Software Installations - last_used date
We have SAM Pro and we're utilizing the Service Graph Connector for SCCM. Our Software Usages table is populating and shows a last used time. Our Software Installations table is populating as well, but the 'last_used' field on that table is NOT popul...
Input Form search based on publisher and product
This is for an input form to request approval for a software. We want the user to be able to search for the product from the content library products table instead of having a free text field. Looking for help to get the best solution (dev code) to...
Exploring The application
When multiple SLA's are attached to a task, then after updating and not matching the conditions of the SLA then the attached SLA is not gets removed? What is the requirement behind it? Please response if anyone knows...
Map the JSON RESPONSE TO Servicenow table
@Sohail Khilji @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone please help I have a JSON Response after executing from flow designer spoke how can I map the JSON Response to servicenow Table the field mapping please share the video or...
Activate Servicenow Store Plugins on a PDI Instance
Hello everyone,Could someone please help me to activate a plugin in my PDI: https://dev201216.service-now.com/I need the Client Software Distribution 2.0 and the Microsoft Intune Spoke plugins to run a POC.
"Remove Installs For Retired/Stolen CI" sets the value of operational_status to 6 for cmdb_ci_appl
The business rule "Remove Installs For Retired/Stolen CI" is setting the value of operational_status to 6 for cmdb_ci_appl records. This value is invalid and generates the following error in the logs: NiceError: [2024-04-22T07:58:45.547Z]: Invalid...
Adobe Single Pro app with catalog item
I'm using Sam Pro with my instance version set to Tokyo. I have two entitlements from Adobe: one for Adobe All Apps and the other for a Single App. For Adobe All Apps, I've created a suite that functions as expected. However, for the Single pro App, ...
How are SPM and APM integrate with hardware assets？
I want to know whether there is any way to associate with Asset in the form screen of SPM. It seems that there is only asset task in the related list.Or can you tell me what the business is like between project and asset.And are there any plugins tha...
How do I link entitlements to software models
We have loaded our entitlements and ran Discovery (from InTune). The discovered software installs map to the same software models as our entitlements, but the Licence Workbench shows everything as Unlicensed Installs. Am I missing something silly? Wh...
Incomplete MSFT SQL Server Edition Information in Software Discovery Model
This discovery model, "Microsoft SQL Server 2016 (64-bit)," doesn't specify an edition. We discovered 50 devices with this model installed.We searched these 50 devices in the MS-SQL instances table (cmdb_ci_db_mssql_instance) and found multiple editi...
Entitlement Update on Renewal
Good day,I'm using SAM Pro with my instance version set to Tokyo. I have a Microsoft 365 entitlement that's due for renewal. After receiving the renewed license, I'm unsure whether to add a new entitlement with a new software model or update the exis...
It's possible to automate a office365 suscription reclaim with Intune
Hi buddies, Currently I have SAM Pro in Vancouver release, integrated with Intune. I'd like to automate the reclaim for office 365 E1 and E3 subscriptions. Could I do this with Intune, or Intune spoke? As an additional question. The out of the box re...
Software Suite Structure and Software Model relationships
@SrinivasRamanu1 I've attempted to research relevant ServiceNow documentation/training, YouTube videos, and forum posts for clarification on multiple SAM reconciliation topics. Are there suggested resources that expand on SAM topics to assist in tr...
Activity section
I'm having one form and on that having request approval UI action once assigned to click on it approval will goto the another user once that user approved from self approval then on activity tab of form its showing approved by system instead of user ...
