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Setting up Workday SAM Pro Integration

Cairns
Tera Expert

Hi all,

Looking for a bit of guidance on setting up the Workday integration with SAM Pro.
When creating the integration profile the connection details, SOAP username and SOAP password are prefilled. This looks to be caused by an existing Workday integration to another ServiceNow application. We are able to create a new set of connection details, SOAP username and SOAP password from the related tables. Our issue though is that we are unable to change the already prefilled SOAP username and password details on the integration profile. We can change the connection detail record though.

Are we missing something? Does anyone know of a way to connect the newly created connection detail record to WS-Security Username Profile we have created?

Thank you in advance.
Cairns

7 REPLIES 7

HI @Cairns 

 

My Bad, Click on the link , Soap user name profile as per screen shot, at update there.

 

Screenshot 2026-03-04 221734.jpg

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hi @Tanushree Maiti ,

No need to apologize.
We have created a new record through this link which has the SOAP username and password we've been provided. However, in the integration profile it is the user name and password from the other WS-Security username profile that is filling fields.
Is there a way to link the username and password record we've created to the connection detail record we created?


Cairns

Hi @Cairns 

 

No I guess , That way it has been designed as of now.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: