Software Asset Renewal Calendar

[Karen54]

The Software Asset Renewal Calendar in the Software Asset Workspace (Vancouver) is only displaying renewal information for Subscriptions. The ServiceNow Documentation refers to Maintenance as well as Subscriptions being included however Maintenance doesnt appear, even if there is a Perpetual plus Maintenance entitlement with an end date for the Maintenance. Has anyone been able to use the renewals calendar for Maintenance renewals as well as Subscriptions? Thanks

[RealynD]

Experiencing the same, but no resolution yet. Have a bunch of Maintenance and Perpetual + Maintenance entries that need to be visible in the renewal calendar. Anyone who knows the solution? 🙂

[RealynD]

Additionally, anyne knows how to display renewal items for the entire year? Currently, maximum ption is up to 150 days only. Or is this something I have possibly missed? Appreciate any help you guys can extend! 🙂

[dimitrisala]

I also have the same issue, despite having many software contracts and over 50+ active entitlements, only 2 contracts and 0 entitlements are showing in the calendar. Workaround has been to create a simple report that provides a list of records for upcoming renewals/expiring entitlements, which also helps provide a yearly view, rather than just displaying items are within the very limited predefined filter options.

[hdr]

Maintenance expiration date

attribute on Entitlement needs to be filled in. This is on no form OOB. But you can add it in list view.