Software EOL/EOS Lifecycle Data Not Updated for Some Products

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‎05-08-2023 03:26 PM - edited ‎05-08-2023 03:27 PM
I recently found a gap in the data coming in from the content services library. The product Microsoft R Open is the example I will be using. The content services is populating software product lifecycle data daily for other products and publishers. However for Microsoft R Open, only general availability is populated. I checked the Microsoft sites and forums only to find that R Open has provided an EOL data of July 1st, 2023 and the article providing this data was published Jan 3, 2023.
So my question is, why ServiceNow has not updated this information yet in the content services, especially since I see other products updated with new lifecycle data?
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‎08-21-2023 07:40 AM
We discovered they do not have service packs either! Have submitted requests for over 400 updates to the CL so far! Form - Now Support (servicenow.com)