We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More
Is there a method outside of asking a System Administrator where you can Mass/Bulk Upload User Allocations on a Software Entitlement. We're onboarding entitlements in our system that have user allocations with 2k+ already allocated. We do have multip...
Hi, can anyone tell me what "Build" means under the "State" field of Licensing-Software Entitlements? Thanks,Cathy
Hello - I would like to sync the users and groups in my MS-Entra Azure site with my ServiceNow PDI. I found the article Integrating with Microsoft Entra ID. In the Before you begin section... To create a Microsoft Entra ID integration profile, requ...
A hypothetical situation. An asset is in the lifecycle stage/status "Operational/In Use" or "Inventory/Available". An audit is performed and the asset cannot be found. This will trigger an investigation to do a more thorough search and determine if...
JAMF Software Usage Data Not Showing Up in ServiceNow? You’re Not Alone.Hey everyone,I'm posting this as a question, since I don’t currently have access to post an article — but I hope it helps anyone running into the same issue! If you’ve set up JA...
Hi everyone,I’m currently practicing in my Personal Developer Instance (PDI) and exploring how to handle Windows Server clustering in ServiceNow SAM Pro.If anyone has already worked on clustering for Windows Server, could you please share the steps o...
For every publisher, product and model, I need to create license usage reports for comparisons of active software licences with inactive or dormant accounts and ensure unused software licences or licences assigned to former employees or employees on ...
Few of my SaaS Publishers are not showing entitlements in license workbench even when entitlements are present. this happens only for few publishers . My Servicenow is on Yokohama
I plan to license SAM; hence, I must provide the "SaaS Subscription User -Count." Where do I check the details? What info does it capture under this Saas subscription?
Hello all! We are currently implementing SAMP but are having some issues with software usage data coming from JAMF. So far we have completed the following steps.1. Created reclamation rules with related software process.2. Activated and executed the ...
When a Request is submitted and approved then add user account to Azure AD. Once the user is added to Azure AD then how can we deploy the S/W? What Plugin is needed to install or how can this be accomplished? Any other further details would be apprec...
Hi all, Here is my question, there are two reference fields are from the same table, Sub-account field is depends on account field,1.Account2.Sub-account I need to fetch the data into these two fields from the respective table, the sub-account field ...
Hi there again, I have a question regarding Overriding Licence Costs. I have a set of discovered software that all have software models but those models are not available in the classic view of the overriding software cost, in the SAM Workspace the ...
Hi all, We are using Transfer Orders to move Assets between Stockrooms so this process is done in a controlled and track and traceable way. On a Transfer Order, Transfer Order Lines have to be created for each Asset that has to be moved what is logic...
Hi Experts, We have enabled the sam property to create software model for the non licensed software install from discovery, where during normalization software model will be automatically created if there is no corresponding software model is availab...