Software installation data is not visible in Computer table but visible in cmdb workspace

[PatthiBharathi]

Hello Community Family, 😊

I need help on Software installation data is not visible in Computer table(cmdb_ci_computer) but visible in cmdb workspace (cmdb_ci_compter).

I'm noticing that although the computer table in CMDB have Software Installations (cmdb_sam_sw_install records) associated with the device is reflecting under computer table (cmdb_ci_compter), but iam not seeing Software Installations associated with the device in computer table in cmdb_ci_computer class.

please refer screenshot for details.

This is from CMDB workspace in Cmdb_ci_computer

This is from computer class

[Nilesh Pol · Accepted solution]

Hi @PatthiBharathi 

have you verified related list on ' cmdb_sam_sw_install ' table?

[Nilesh Pol · Accepted solution]

Hi @PatthiBharathi 

have you verified related list on ' cmdb_sam_sw_install ' table?

[PatthiBharathi · Accepted solution]

@Nilesh Pol 

Thank you for taking time and responding. Yes, your answer solved my problem. I've selected Hamburg icon on computer name and selected configure and related list --> added Software installation - Installed on from available list. Now, I'm able to view software installation data associated with the device.

[swetham1]

@PatthiBharathi  @Nilesh Pol , Will we have to re run the schedules after adding that related list?

[PatthiBharathi]

Hello Swetham1,

No, not required. Just refresh the form.