Software Installation Edition Override

amandatran
Tera Expert

Hello! 

 

We've recently implemented this custom solution to gather edition data in SCCM via this KB Article

 

This custom solution would populate the Edition Override field on the installation record by parsing through registry keys to get edition data. The article also mentions that after the edition override field is populated, this would trigger a re-normalization of the discovery model associated with the install record. Normalization uses content rules / packages to map the number formatted editions (7760) to text editions (Professional) and updates the discovery model accordingly. No changes will be made to the install records after re-normalization.


For Adobe Acrobat, we are seeing 200 and 300 in the edition override field. It doesn't look like anything is running to change these number formatted editions to text editions like the article mentions. Does anyone know how this works or what content table is uses to verify the number edition to normalize to the text version?

1 REPLY 1

dreinhardt
Kilo Patron
Kilo Patron

Hi, content library data is closed source by SN, no chance to check the content - just the results of any of the records gets updated. At the normalization is based on a string match (add column Primary Key) I can image that for the latest Adobe release this data is not available…I would recommend to translate the edition-numbers into the correct editor name before importing the data into ServiceNow, thus should increase the chance to be covered by the content library. If not, normalize the data manually

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.