software model not available in existing servicenow tables

[suresh kaliappa]

Hi all , 

I have 1 excel sheet which has entitlement data to be loaded in software asset management. but the PPN or models not available in servicenow. so before loading entitlement data what are the steps to follow in order to create bulk software models in servicenow?

[SANDEEP DUTTA]

Hi @suresh kaliappa ,

 You can do either of below as per on your internal process controls:

1) You can request an update to the content service for that PPN from ServiceNow using Now Support ticket.

2) Create a Software Model that makes sense for your company's buying method.

Also, Refer to this KB :

[SAMP]Fundamentals of Software Entitlement Import Errors - Support and Troubleshooting

[Hong Ngoc Trinh]

I think this post may have some information benefits your question:  Review Software Entitlements - ServiceNow Community