Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Software Model Lifecycles generated

What triggers the value for Software Model.Lifecycles Generated to flip from FALSE to TRUE? There is no discovery map for the particular SW Model I am looking at and no Publisher provided Lifecycle data either. I have manually created Lifecycle recor...

find_real_file.png
Brigham by Tera Expert
  • 2918 Views
  • 2 replies
  • 1 helpfuls

How to manage allocation of volume license key

In SAM Pro: Orlando there are License Key records related to a SW Entitlement. This allows for a 1:1 allocation of a license key to a User or Device. My question is around what to do with volume license keys where a single key allows rights to alloca...

Brigham by Tera Expert
  • 3474 Views
  • 5 replies
  • 1 helpfuls

Resolved! Asset Warranty

HI All,   is there a way to add the warranty of an asset?   thanks, Joe 

JA12 by Tera Contributor
  • 7008 Views
  • 14 replies
  • 5 helpfuls

Resolved! How do I modify the Asset State to CI Install Status Mapping?

Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I atte...

ladrake by Mega Expert
  • 3586 Views
  • 2 replies
  • 4 helpfuls

Resolved! SCCM Integration

Hi All, I have some series of question required for a Document requested from our client on SCCm integration. But i don't want to put them all in one current question so i will be creating multiple question on them, i would like you to answer my ques...

SCCM 2016 Software Edition Data Source Not working

Hi Team, Can anyone please explain, how sccm 2016 software Edition data source will work? It is not fetching any data from sccm database. OOB query: /*Table name and the query below should not be considered as the final query that executes. The final...

Santosh M1 by Kilo Explorer
  • 1925 Views
  • 8 replies
  • 1 helpfuls

Distinguish between Adobe Acrobat 2017 Standard vs Professional editions

We have a variety of Adobe Acrobat 2017 Standard and Adobe Acrobat 2017 Professional installations in our environment discovered by SCCM.  It appears as though there is no way to distinguish between the two when discovery models are created and norma...

boba by Giga Contributor
  • 3324 Views
  • 13 replies
  • 0 helpfuls

Asset tag benefits and population

Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks

shank1 by Tera Expert
  • 3083 Views
  • 2 replies
  • 2 helpfuls

Resolved! How are Software Models created in Software Asset Management?

Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...

snow_04 by Giga Contributor
  • 9685 Views
  • 10 replies
  • 16 helpfuls
Labels