We've recently configured the GitHub <> ServiceNow Direct integration to pull information on our licensing and accounts. The integration pulls in the github members into the subscription table as we'd expect with the "User Principal Name" set to the ...
Has anyone encountered a "Missing Software Model" error message when creating an entitlement in SAM Pro Orlando or beyond? More specifically, it is believed that the "Active" software definition does not have a product value which results in the erro...
Hi I am looking to create an automation where our User Management team can create an incident to report that a user has left the company. My thoughts were create a button on the User form which can be clicked which does the following: Creates a new...
My co-workers and I were wondering the difference between True-up and Savings in Software Asset Management (SAM), especially with regards to the Software Asset Workspace.
For some of the Configuration Items in our CMDB, the asset field is coming blank. But when we are looking at the Asset tab in the related list, we can see the linked asset (Please check the attached picture). Any idea why this might happen and how to...
Looking to create a report showing the quantity of consumables in stock over time. I.e. In June we had 8, 6 in July, 5 in August. Every report I've been able to see is hampered by the merged records so I must be doing something wrong.
1. Need details about two tables: samp_sw_subscription alm_entitlement_user 2. Which of these tables are more appropriate for calculating Microsoft & Adobe Licensing Costs?
Hi Folks, Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would...
Hello All, Need help for creating reclamation rule on 'Subscription software', i can see OOB it is created for Microsoft 365 and that option is not available for user to select. And also wish to understand difference between reclamation rule running ...
Hi All, I am doing the learning - Software Asset Management Professional Fundamentals, wherein I need to complete the Lab 1.1 ((Prepare the SAM Environment). And, in this one topic is to download the supporting SAM Files (2.1-entitlement_import_file....
I am trying to make sense of reconciliation results for a product called Office Timeline, within my Quebec instance. We have 154 active subscriptions for this product, and SCCM is reporting 194 installations. However, the License Workbench indicates ...
I want to implement SAM Pro module in ServiceNow from the scratch. Please provide the steps/document/link that can help in this activity.
My company has an instance of ServiceNow that has Software Asset Management Pro. However, for security purposes, we are not allowed to opt into the Content Delivery Service. I was told that I can import the normalized software library data. I foun...
Hi, I would like to import bulk assets from excel into ServiceNow for which I have created Hardware Models. Now I am not sure which table I should use for importing it. Direct import on alm_hardware: If I will import data directly on alm_hardware tab...
Hi there, I am trying to figure out how "Source requests from local stockrooms" needs to be configured. Is is a new feature available from Quebec. I have set the property glide.asset.procurement.sourcing.local_stock_transfer to true, which gives me t...
