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Software models are empty for okta and entra id sso integration

kiran kumar m1
Tera Contributor

yesterday

I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below 

kirankumarm1_0-1765257647040.png

I have gone through the servicenow document , there it is mentioned like this model data gets mapped based on external catalog ID ,
Can anyone explain how this external id works how we get this id and how the models are created ?

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3 REPLIES 3

Laveena-Agarwal
Kilo Sage

yesterday

Hi @kiran kumar m1 -

 

Please share the documentation links.

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dreinhardt
Kilo Patron
Kilo Patron
In response to kiran kumar m1

4 hours ago

Hi @kiran kumar m1 ,

at the end of the documentation is th following about your issue described.

please review the mentioned mapping table and create missing models manually to link them

 

  1. If the Software model field is empty, add a software model for the app.
    An app must have a software model before you can connect it. Software models are automatically created for apps with an External Catalog ID that matches an Identifier in the Subscription Product Definitions [samp_sw_subscription_product_definition] table. For all other apps, you can create a software model manually. For more information, see Create software models in Software Asset Management classic.

Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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