Software Products tab on Reclamation Rule navigates to wrong table in workspace - samp_sw_product in

[Ram113]

Detailed Description:

When creating or editing a reclamation rule in the Software Asset Workspace, the "Software Products" tab behavior differs between two instances:

Expected Behavior :

• After saving a reclamation rule, clicking "New" on the Software Products tab opens the M2M relationship table samp_m2m_rule_product
• URL pattern: /sub/record/samp_m2m_rule_product/-1_uid_1/
• This correctly creates the many-to-many relationship between reclamation rules and software products

Actual Behavior :

• After saving a reclamation rule, clicking "New" on the Software Products tab incorrectly opens samp_sw_product table directly
• URL pattern: /sub/record/samp_sw_product/-1_uid_1/
• This bypasses the M2M relationship table entirely

Troubleshooting Performed:

1. ✅ Checked UX List configuration (sys_ux_list) - only one record found for samp_sw_reclamation_rule, no Software Products tab configuration visible
2. ✅ Searched UI Builder for record page configuration - no dedicated page found for samp_sw_reclamation_rule (runs under License Operations page)
3. ✅ Checked System UI > Related Lists for samp_sw_reclamation_rule - no related list configurations found on either instance
4. ✅ Checked System UI > Form Design - no visible difference between instances
5. ✅ Searched for samp_m2m_rule_product and samp_sw_product related configurations - no configuration differences identified.
   
   
   Any help would be appreciated.

[Tanushree Maiti]

Hi @Ram113 

1. 

Navigate to Plugins: Use the application navigator to go to System Definition > Plugins.

Find the Plugin: Search for Software Asset Workspace (or the internal ID sn_sam_workspace).

Repair: Click on the plugin from the list. In the plugin details view, click the Repair.

2. Using cache.do  in navigator, clear instance cache and check.