Is it possible to Normalize and Reconcile with only Servicenow SAM foundation (without SAM Pro)

[kkcommunity]

Hello.

Is it possible to Normalize and Reconcile with only Servicenow SAM foundation plugin sn_itam_samp and without SAM pro ? If yes, what extent?

1) Only publishers normalization ?

2) Feasibility of Product normalization to some extent?

3) Any reconciliation feasibility with at least few license type?

i researched from my end, and what i found is we can utilize foundation table cmdb_sam_sw_install,alm_license ,cmdb_software_product_model,cmdb_sam_sw_discovery_model etc but normalization should be manual and reconciliation need to handle with own scripts/customization.

Note: Reconciliation menu is showing with above plugin but no automation is happening with only sn_itam_samp.

Please share your thoughts

[Alikutty A]

Hi,

You are right, it is not possible for automatic normalization or reconciliation without SAM Pro. The professional SKU adds the software content library, reconciliation engine and all advanced license metrics. You can however do it manually but it is going to be a huge and tedious task without SAM Pro and not recommending this level of customization.

[Tanushree Maiti]

Hi @kkcommunity 

Refer:

Effort and risk: SAM Pro vs SAM Plugin 

A Beginner’s Guide to Normalization Suggestions in ServiceNow SAM

[Nilesh Pol]

@kkcommunity Publisher normalization is not automated with the SAM Foundation plugin.

You can manually normalize publishers by populating the cmdb_sam_sw_discovery_model and cmdb_software_product_model tables. This means you will need to map discovered software to publishers manually or through custom scripts.

Automation for publisher normalization is only available with SAM Pro, which uses the ServiceNow Content Library for automated normalization.

Product normalization is possible to a limited extent, but it is entirely manual. You can populate the cmdb_sam_sw_discovery_model table with normalized product names and map them to the cmdb_software_product_model table.