Software Usage not coming from tanium for the product :Prometheus

[MDAQUIBK]

Hello All,

We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issue with a few products, such as Prometheus. We are considering only one software product as the use case.

We are receiving software usage data for some software products, but Prometheus is not showing up as expected. Additionally, the software installation for Prometheus is appearing in the records. However, we didn't have a predefined software product for Prometheus, so we created a custom software product and added it to the reclamation rule. Despite this, we are not seeing the software usage data in the SAM usage table.

We have verified with the Tanium team, and they confirmed that software usage is enabled for the relevant products. Upon reviewing the import logs, we noticed that the last_used_date field is showing as null. Below are the details from the payload:

{
  "name": "PrometheusConverter",
  "schema_version": "1",
  "usage": "Usage not detected",
  "vendor": ""
},
{
  "id": 118238,
  "last_used_date": null,
  "name": "Print Diversion",
  "schema_version": "1",
  "usage": "Usage not detected",
  "vendor": "Prometheus Group"
},
{
  "id": 118239,
  "last_used_date": null,
  "name": "Prometheus to PDF",
  "schema_version": "1",
  "usage": "Usage not detected",
  "vendor": "Prometheus Group"
}

We have verified with the users, and they are actively using the software.

Kindly assist us in resolving this matter. Please help

Thanks,

Aquib

[dreinhardt]

Hi @MDAQUIBK,

I would again starting to check the source system if the expected data is available.

Tanium confirmed, that usage tracking is enabled for "Prometeus Software",  is the team also able to share valid usage data for the products in scope? Based on this, the next step would be the review of the staging tables Tanium/ServiceNow to follow the data stream

Best, Dennis