Status mapping - legacy ITAM system to ServiceNow SAM Pro

[iamkurt]

I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.

I am also thinking of the most relevant status in terms of reconciliation.

Would someone please help me out here?

Legacy ITAM system status definitions :

1) Shipped – asset (license) has been created in legacy system and awaiting receipt by ITAM.

2) Received – asset (license) has been received in legacy system. Awaiting allocation/assignment 

3) Operating – asset (license) has bee assigned in legacy system. Assignee name added to license. 

4) Active – asset (license) has been unassigned in legacy system and therefore available, awaiting an allocation/assignment.

The mapping which I have come up with:

Legacy	ServiceNow
Active	In Stock
Operating	In Use
Received	In Stock
Shipped	On Order

Any suggestions would be appreciated. 

[dreinhardt]

Hi @iamkurt ,

nothing to add, looks good to me. Please keep in mind SAM Pro will include „in use“ and „in stock“ into the reconciliation.

https://www.servicenow.com/community/sam-forum/difference-between-in-stock-and-in-use/td-p/2952829

Best, Dennis