Community VS Forum VS customer portal

BsydH
Mega Contributor

‎09-04-2025 02:53 AM

Like the head, I would like know the difference between Community VS Forum VS customer portal.

Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?

Thank you.

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Rafael Batistot
Kilo Patron

‎09-06-2025 09:59 AM

Hi @BsydH 

 

in few words 

 

  • Customer Portal = Transactional (submit requests, view cases, knowledge).
  • Community = Social hub for collaboration and peer support.
  • Forum = A type of discussion area inside the Community.
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Nikhil Bajaj9
Tera Sage
Tera Sage

‎09-06-2025 10:10 AM

Hi @BsydH ,

 

A Community is a broad, public platform for global users, experts, and partners to share knowledge and engage in general discussions. 

 

A Forum is typically an internal, instance-specific platform for employees to discuss and collaborate on focused topics.

 

A Customer Portal is a customer-facing interface from where customer can perform some operation - Like - requesting something.

 

 

 

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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