Status mapping - legacy ITAM system to ServiceNow SAM Pro

iamkurt · 3 weeks ago

I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.

I am also thinking of the most relevant status in terms of reconciliation.

Would someone please help me out here?

Legacy ITAM system status definitions :

1) Shipped – asset (license) has been created in legacy system and awaiting receipt by ITAM.

2) Received – asset (license) has been received in legacy system. Awaiting allocation/assignment

3) Operating – asset (license) has bee assigned in legacy system. Assignee name added to license.

4) Active – asset (license) has been unassigned in legacy system and therefore available, awaiting an allocation/assignment.

The mapping which I have come up with:

Legacy	ServiceNow
Active	In Stock
Operating	In Use
Received	In Stock
Shipped	On Order

Any suggestions would be appreciated.

dreinhardt · 3 weeks ago

Hi @iamkurt ,

nothing to add, looks good to me. Please keep in mind SAM Pro will include „in use“ and „in stock“ into the reconciliation.

https://www.servicenow.com/community/sam-forum/difference-between-in-stock-and-in-use/td-p/2952829

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Ajay_Chavan · 3 weeks ago

Please review below if it helps

Legacy Status Legacy Definition ServiceNow Status Reconciliation Impact Rationale

Shipped	Asset created, awaiting receipt	On Order	Excluded from compliance calculations	Represents procurement pipeline
Received	Received, awaiting allocation	Available	Counted as available entitlements	Ready for assignment but not yet allocated
Operating	Assigned to user/system	In Use	Counted as consumed entitlements	Currently allocated and utilized
Active	Unassigned, available for allocation	Available	Counted as available entitlements	In stock and ready for assignment

Alternative Consideration

Legacy Status Alternative Mapping When to Use

Shipped	Build	If you want to track pre-receipt processing
Received	Reserved	If received licenses need approval before general availability
Operating	In Use	Standard - currently assigned/consumed
Active	Available	Standard - ready for assignment

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****