Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...

Hi Community,We have several Software Models in SAM Pro where:The publisher data exists in the system,But the publisher is not visible on the Software Model record.Because of this, the publisher still appears under the Reconciliation tile, but the co...

We are trying to manage Windows 10 ESU (Extended Security Updates) licensing in SAM Pro.We manually created Software Models and entitlements for Windows 10 ESU, but reconciliation is not working as expected.Our challenge:ESU behaves like OS maintenan...

Hi Community,We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_installLast UsedAssigned ToIs this expected behavior?I’ve heard that SAM Pro ma...

Hello Community,We are running Discovery using Tanium and noticed that several software installations detected in Tanium are not appearing in the cmdb_sam_sw_install (Software Installations) table in SAM Pro.Has anyone experienced this mismatch?I am ...