Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards

swetham1 · ‎04-02-2025

Hi All,

Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards.
When we hover over the left side icons, the message with description of the icon is not appearing

Ankur Bawiskar · ‎04-02-2025

@swetham1

it comes by default. see the images below where it came for all 3

if it's not coming for you in your instance then raise a case with ServiceNow team.

But it didn't come for this in my other instance so it's a bug

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Shivalika · ‎04-02-2025

@swetham1 Are you saying that these tooltips were viisble before Xanadu in Workspace?

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

swetham1 · ‎04-02-2025

Nooo... they were never visible...
But we have internal instance that runs on same patch n version and there its visible.

Shivalika · ‎04-02-2025

Hello @swetham1

Exactly, I asked because they are never visible. It's a servicenow workspace limitation.

I hope I answered your query.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

swetham1 · ‎04-02-2025

Oh , so it is the expected behaviour?? But how is it there for the other internal instance then? Please see the screenshot in previous reply.