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Software Asset Workspace - DMAP Creation

In Software Asset Workspace for Software Models, i do not see a New UI Action to create DMAP, although i see it in the Classic View. I want to understand is this an intended ? or this is a configuration issue and we can add the "New" UI action in the...

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SAM pro software ELP report

Hi team, What are SAM software ELP reports available OUTOF BOX for different publisher and how to create this report,Thanks 

sj00981504 by • Tera Contributor
  • 2287 Views
  • 2 replies
  • 0 helpfuls

Resolved! Software Model Suite Parent not matching after reconciliation

After running reconciliation for Microsoft products, software installation records are not showing the correct Software model result in the Software Installations table. In the "Microsoft Windows 10" software model, I entered the "Microsoft 365 Gover...

Limit the software installation data in SAM

Hello Experts, I want to limit the data on the Software installation table (cmdb_sam_sw_install)(2720962 total Software Installations),but I want to limit the data on this table and only want to see the software that has defined metrics. If I group t...

Bulk importing user subscriptions in SAM and manual count override

Hello We are currently looking for an easy way to mass import user subscriptions into SAM in order to relate them back to existing entitlements.  The only current method I'm aware of is to navigate to Software subscriptions>New and then manually ente...

Community Alums by Community Alums •  
  • 1324 Views
  • 2 replies
  • 0 helpfuls

How to remove users in AD group in ServiceNow

Hi Community,There is already a flow in workflow for adding user to AD group. In the form there are 4 options, if user selects first 3 options then user will get added to mentioned AD. This process is working fine. Now, if they select 4th option then...

Resolved! Software Asset Management Process Architecture

Hello dear Community,Can someone help me with this one?On the right hand side: what is the difference between the names i marked in the red box and the ones in the green box?I thought the green ones are the "Installations" and "Discovery Models" Disp...

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Linh Hoang by • Tera Contributor
  • 3785 Views
  • 5 replies
  • 2 helpfuls

Software Lifecycle

Recently we worked with a customer to implement SAM Pro.Main purpose of implementing SAM Pro was to identify  Software past end of support or end of life date. While ServiceNow out of box lifecycle report table helps easily find out this detail but c...

Community Alums by Community Alums •  
  • 5170 Views
  • 2 replies
  • 1 helpfuls

Resolved! Discovery phases

All, As per my understanding, software installed on a device is identified under "Exploration" phase of discovery. However, if the same question is asked as "software identified on an IP-enabled device", does the answer remains same - Exploration ?

How to get VM, Host and Cluster relationship all in the same report ?

Hey all! I'm new to Service Now and I've been trying to create a report that contains the VM name and on which host and cluster it's on with their CPU and Cores. For example, I want to do it for all my Windows server for SQL. I've been looking at Win...

npigeon by • Tera Contributor
  • 5398 Views
  • 8 replies
  • 4 helpfuls

SAM Pro: Remediation Options not showing in License Workbench

Hello Team, We have uploaded several entitlements into SAM Pro and would like to make good use of the License Workbench capabilities. We can see several Software Model Results and many Unlicensed Installs out of these, but we don't have any Remediati...

LygiaF by • Tera Expert
  • 4158 Views
  • 11 replies
  • 0 helpfuls

How to install SAM foundation

HI everyoneIs there a way to install SAM foundation to my pdi? From the instance action page,i can install SAM Pro,but i only want SAM foundation。Because my custom only wants to use SAM fundation,and the offical document can't explain the detail abou...

newhand by • Mega Sage
  • 2471 Views
  • 2 replies
  • 1 helpfuls

Allowing over allocation of entitlements

Howdy I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. ...

Robert80 by • Mega Guru
  • 3565 Views
  • 5 replies
  • 6 helpfuls
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