Resolved! Grant read only access to Asset Module
Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working. thank you
Forum Posts
Removing Software Entitlements when retiring an asset
HI All, Have a question specifically on the "retiring" of hardware assets in particular. We have the requirement to add a new substate (substate) to the Hardware record (alm_hardware) for the State (install_status) for "Stale" assets. The purpose of ...
Resolved! Update Asset Model - ACL or Script?
Hi folks, We had a technician accidentally create a laptop asset under the wrong hardware model, and now we need to move it to the correct model. Given that there is an OOTB ACL that prevents changing models after asset creation, would I be better o...
Custom License Metrics script
Hi Can anyone share a sample script of Custom license metrics and its effect if changing the rightToDevice = -1 to smoething else, what will happen . I already went through the Servicenow docs sample script. Thanks
Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?
We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...
Resolved! The system property - glide.asset.create_ci_with_ire
The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...
Resolved! How to avoid virtual servers and computers from creating a hardware asset record
When ServiceNow Discovery creates a CI for virtual computers and servers it also creates a record on the hardware asset table. How do you avoid ServiceNow from creating records for virtual devices on the hardware asset table.
Resolved! SCCM integration and cmdb_ci_computer
We are on Quebec and will be upgrading to San Diego this year. We have been running the SCCM 2012 v2 integration since New York, and will be upgrading this integration when we upgrade to San Diego. It has been a constant complaint by two key stak...
Resolved! Software Installation Normalization fields
Hi SAM Community, I've had some questions from a client's Software Asset business users, who are asking for clarification on the Normalization fields that exist on the Software Installation table. The fields are not shown on the default view, but can...
Please explain depreciation calculation process. It is auto or what?
Please explain depreciation calculation process. It is auto or what?. Please let us know wheter depreciation amount is calculated automatically or not.,
The functionality of Active install flag on cmdb_sam_sw_install table
How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ? https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...
Importing Assets to existing hardware model
I have a question and it's probably easy, but I am overlooking something. I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model. From what I see it is gener...
IRE for Software Installation Data
We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...
Resolved! SAM Pro Entitlement Agreement Type: Generic and ELA
So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...
Best practices to import multiple Hardware Assets
Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...
