The CreatorCon Call for Content is officially open! Get started here.

SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Grant read only access to Asset Module

Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working.   thank you     

find_real_file.png
Navneet3 by Tera Expert
  • 1567 Views
  • 4 replies
  • 0 helpfuls

Removing Software Entitlements when retiring an asset

HI All, Have a question specifically on the "retiring" of hardware assets in particular. We have the requirement to add a new substate (substate) to the Hardware record (alm_hardware) for the State (install_status) for "Stale" assets. The purpose of ...

Resolved! Update Asset Model - ACL or Script?

Hi folks,  We had a technician accidentally create a laptop asset under the wrong hardware model, and now we need to move it to the correct model. Given that there is an OOTB ACL that prevents changing models after asset creation, would I be better o...

Custom License Metrics script

Hi Can anyone share a sample script of Custom license metrics and its effect if changing the rightToDevice = -1 to smoething else, what will happen . I already went through the Servicenow docs sample script. Thanks

Maroof Ali1 by Giga Contributor
  • 964 Views
  • 2 replies
  • 0 helpfuls

Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?

We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...

find_real_file.png
schmidt4081 by Tera Contributor
  • 3937 Views
  • 9 replies
  • 5 helpfuls

Resolved! The system property - glide.asset.create_ci_with_ire

The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...

Resolved! SCCM integration and cmdb_ci_computer

We are on Quebec and will be upgrading to San Diego this year.  We have been running the SCCM 2012 v2 integration since New York, and will be upgrading this integration when we upgrade to San Diego.    It has been a constant complaint by two key stak...

treidfrb by Kilo Guru
  • 1453 Views
  • 3 replies
  • 3 helpfuls

Resolved! Software Installation Normalization fields

Hi SAM Community, I've had some questions from a client's Software Asset business users, who are asking for clarification on the Normalization fields that exist on the Software Installation table. The fields are not shown on the default view, but can...

Community Alums by Community Alums  
  • 2149 Views
  • 2 replies
  • 2 helpfuls

The functionality of Active install flag on cmdb_sam_sw_install table

How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ?   https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...

Community Alums by Community Alums  
  • 1487 Views
  • 1 replies
  • 2 helpfuls

Importing Assets to existing hardware model

I have a question and it's probably easy, but I am overlooking something.  I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model.  From what I see it is gener...

Sam Kinney by Kilo Contributor
  • 2186 Views
  • 14 replies
  • 2 helpfuls

IRE for Software Installation Data

 We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...

Community Alums by Community Alums  
  • 1269 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAM Pro Entitlement Agreement Type: Generic and ELA

So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...

Ryan Ashley by Kilo Contributor
  • 1541 Views
  • 3 replies
  • 6 helpfuls

Best practices to import multiple Hardware Assets

Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...

find_real_file.png
Kenneth3 by Tera Guru
  • 1803 Views
  • 4 replies
  • 2 helpfuls
Labels