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Resolved! When installing SCCM, which Plugins are required?

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)  Microsoft Publisher Pack plugin / Microsoft SCCM Software Usage plugin / Microsoft SCCM Integrat...

pastrana by Tera Contributor
  • 1321 Views
  • 1 replies
  • 2 helpfuls

Resolved! SAM Discovery for Oracle Private Cloud Appliances (PCA)

We are starting to implement SAM in customer environment with following setup:- Customer has informed us that their Oracle environment (Database etc.) runs on Oracle Private Cloud Appliances (PCA) which are hosted in On-premises customer's Datacenter...

anand9 by Tera Expert
  • 1794 Views
  • 2 replies
  • 0 helpfuls

Resolved! Finding Duplicate Serial Numbers

Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow?  Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.

SkipperJim by Kilo Contributor
  • 6283 Views
  • 6 replies
  • 3 helpfuls

Uninstalled Software in CMDB

Happy Friday All,  My company recently just implemented SAMPro. Currently we are getting software installation info from SCCM utilizing the service graph connector.  What happens when an application is uninstalled from an asset? Does the record remai...

2345678987 by Tera Expert
  • 1115 Views
  • 2 replies
  • 0 helpfuls

Central Data Service Download status

In reviewing the normalization & Content service dashboard, I noticed a section called Central Data Service Download Status.  I'm trying to understand why I would have 2 different numbers e.g. software product lifecycle & Content pattern normalizatio...

Has anyone implemented SAP license management in SAM Pro?

I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...

Mike Whalley by Tera Contributor
  • 3428 Views
  • 7 replies
  • 2 helpfuls

CSD 2.0: Order client software flow issue

Hi Experts,We are creating Software catalog items for the SCCM applications.Order client software is an OOTB flow, when I open flow in flow designer I get the below error messageAction [34] (Create Record) references catalog variables that don’t exis...

NS16 by Mega Sage
  • 890 Views
  • 1 replies
  • 1 helpfuls

Stale Software Licenses

What is the default definition of a stale software license? Last activity more than 30 days? 60 days? 90 days? Is there a place to change the default? Can you specify by Software Model?

Currency in Software Asset Workspace

Hi SAM Superstars,We're in the SAM Pro implementation where we have decided to go with Software Asset Workspace as the UI for process users. We're getting questions about inconsistent currency settings across this Workspace, especially why:A. License...

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Resolved! Inactive computers in the License Workbench results

Description: Inactive computers are being counted in the License Workbench results. As a result, the software license usage appears to be out of compliance. How do we prevent this from happening?Steps to reproduce: 1. Go to the License Workbench and ...

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ladrake by Mega Expert
  • 6034 Views
  • 12 replies
  • 11 helpfuls
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