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How to fix asset to CI associations ?

Update, the below issue was figured out to simply be a wrong SYSID was used in the xml, which was for a nonexistent record.   I would welcome advisement though around if you are using a different method for fixing Asset to CI associations than this m...

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Les1 by Tera Guru
  • 1029 Views
  • 2 replies
  • 2 helpfuls

Chassis can be a CI?

Hi, Can Chassis be a CI? Our Asset Management team wants to track the Chassis as well But I would like to understand if Chassis can be part of any IPC process? Will there be any impact from Chassis for business Delivery. Correct me, Chassis informati...

Suman21 by Tera Expert
  • 839 Views
  • 6 replies
  • 0 helpfuls

Load user allocation data to entitlement

Hi all, I need to load allocations for an entitlement.  I found the article below from a couple of years ago but was hoping for another way. https://community.servicenow.com/community?id=community_question&sys_id=a93d5c0adbac8010feb1a851ca96190e&feed...

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loberle by Tera Expert
  • 1785 Views
  • 3 replies
  • 5 helpfuls

Resolved! What is 'Classic' version of Software Asset management?

What is 'Classic' version of Software Asset management? I came across the work CLASSIC here - which states 'Once you activate the workspace plugin, you cannot revert to the classic Software Asset Management application." So whats Classic SAM and Non-...

Suggy by Giga Sage
  • 1106 Views
  • 2 replies
  • 0 helpfuls

Resolved! Does Procurement application has separate License?

Hello Experts, I was searching for Subscription Overview in our instance and I could not find the Procurement application is listed in our subscription. But when I am trying to install the Procurement plugin, it is shown as 'Free'. Does this mean, pl...

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Resolved! What is the assigned_to field on cmdb_sam_sw_install used for?

Good day, We are introducing SAM Pro and are using Discovery in order to populate the servers and another integration (not SCCM) for clients. What I can see is that the assigned_to field on [cmdb_sam_sw_install] is empty. So, the question arose if th...

Tuna by Giga Guru
  • 1667 Views
  • 8 replies
  • 4 helpfuls

SAM Pro Model issues with Normalization

Hi all, Does anyone know how to troubleshoot software model issues? In a perfect world, the models would have been created when entering the entitlement, but we already had over 500 models before implementation of SAMP. When we implemented (2018), we...

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loberle by Tera Expert
  • 3544 Views
  • 8 replies
  • 4 helpfuls
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