Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

[johnrob18]

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

[Tanushree Maiti]

It is likely due to the activation of the SAM Workspace (which hides legacy modules), missing roles, or deactivated modules. 

Go to Workspace tab-> "Software Asset Workspace" in the menu to access mentioned features.

Note: If you prefer the old view, an administrator can reactivate the modules like 'Reconcillation' etc.

[johnrob18]

Thank you - that has been helpful. I can see normalization but there do not appear to be any modules for Presence or Reconciliation - where are these to be found?

[dreinhardt]

Reconciliation can be found in the SAM Workspace > License Usage > Reconciliation.

Best, Dennis

[johnrob18]

hi - i can see the reconciliation results but I need to audit the input - so I would like to see what is the criteria for reconciliation, same with normaization and presence - where do i go to see the criteria and to ensure this is the criteria that customer wants