Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

johnrob18
Giga Guru

3 hours ago

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

0 Helpfuls
  • 72 Views
1 REPLY 1

Tanushree Maiti
Tera Expert

an hour ago

It is likely due to the activation of the SAM Workspace (which hides legacy modules), missing roles, or deactivated modules. 

 

Go to Workspace tab-> "Software Asset Workspace" in the menu to access mentioned features.

Note: If you prefer the old view, an administrator can reactivate the modules like 'Reconcillation' etc.


Please mark this response as helpful and hit Like if it assisted you with your question.


Thanks,
Tanushree
Certified Technical Architect | 9xCIS