HI ,
We have integrated Virtual agent with Microsoft teams. We have a requirement when approver gets the notification to Approve/ Reject in Teams for RITM , we want to give one more ui action to update the comment without approve/reject when the approver feels the RITM doesn't contain enough information. We have seen the OOTB business rule which is triggering this notification and there are ootb script includes which is working in the background. We need a way to configure one more ui action to ask for more information when approver receives the notification in the Teams.
Regards,
Sagar
