What is apporpriate role to software asset manager
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03-10-2024 07:39 PM
in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below
Software Asset Manager | Responsible for: · Managing the day-to-day activities of the process. · Managing key relationships with peer roles within the enterprise. This includes Business Application Owners, Service Catalog Manager, and Procurement representatives. · Ensuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models, and Software Entitlements. · Escalating any issues with the process to the SAM Process Owner. · Gathering and reporting on process metrics. · Identifying requirements to modify SAM processes. · Executing reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher. · Analyzing reconciliation reports to determine required actions to address non-compliant software installations. · Analyzing software usage reports and establishing removal rules for infrequently used software. |
Based on what is defined in the document, Software Asset Manager can use Software Asset Success Portal.
So I have reviewed documents on docs.
The document has described about sam_manager role.
Overview of the Value builder
The sam_manager role can identify and prioritize functionalities that haven't yet been implemented or aren't being used.
but i can't find sam_manager role in my instance.
Does the system role 'sam_manager' actually exist?
if it does not exist, Is it correct to explain to the customer that the 'sam_manager' role is a logical role, but in reality, it grants the same permissions as the 'sam_admin' role?
