AI entitlement extraction?
There was a demo at Knowledge 2024 that introduced an AI Assisted entitlement extraction for Asset Management. I can't find anything about it on the ServiceNow website, docs, or community? Does this exist?
Forum Posts
What is the difference be Name, Manufacturer and Stage Publisher Name in samp_sw_publisher table?
I see inconsistencies between the 'Name', 'Manufacturer', and 'Stage Publisher' fields in the samp_sw_publisher table. <I am referring to only the content library and not custom records.> Anyone understand why we have 3 fields? In some cases, the ...
Resolved! Hardware Asset Management
Hi Experts, We are planning to implement Hardware Asset Management Professional. With this aspect, I have certain query which I want to take suggestions for. 1. Currently we do not have any automated data source integration or ServiceNow Discovery in...
Trying to upload the SAM library on Self-hosted platform
Hello Guru ! We're self-hosted with SAM plugin installed on Utah release.I have downloaded the SAM library from https://itam.service-now.com/software_asset_content/ and I'm trying to upload it into the instance but it fails all the time. Checking the...
Missing Scheduled jobs
Installed the Spoke for Smartsheet in DEV and two scheduled jobs were created. SAM - Refresh Smartsheet Integration ActivitySAM - Refresh Smartsheet Integration Subscriptions Installed the Spoke for Smartsheet in TEST and the jobs were missing, Repai...
Service Graph JAMF Integration
Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...
Agent client collector-OSQUERY comes with ACC in bundle
Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...
Use of "Old Status" and "Old Substatus" fields - Anyone Using
Is anyone using the "Old Status" and "Old Substatus" fields in ServiceNow Asset Management? It would make reporting much easier if this is an easy implementation. What are your positive or negative experiences with this? Thanks
Bulk update in sampro
Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...
Installing SAM Workspace in Vancouver
Hi All, Software Asset Management Professional is already installed in our instance. I checked the Asset Management Playbook and Guided Setups but it has compatibility issue.I have checked this on the application manager but just wanted to know how w...
Network devices having Empty Name and Serial number while discovering
Hi Team,While running the discovery for the network devices, I encountered an issue where the serial number and name of the CI are not getting populated. I checked the probe input, and the probe is also not fetching this information from the device. ...
How to deactivate auto number creation
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please helpHow can I disable auto creation of Unique number value whenever the record is created as I want to utilize the field for custom value
"what has been purchased" and "What we are using" both are mismatching for smartsheet
Hi, My client has purchased 400+ rights for "Smartsheet Enterprise" under ELA agreement and License type is "subscription". When the entitlement has been uploaded the software model has been created as "Smartsheet Smartsheet Enterprises" and DMAP is ...
Resolved! Download Smartsheet Subscription information
I am attempting to integration SAM Pro with Smartsheet to download subscription data. I followed the instructions below but the job fails consistently with a 403 error. I have open support tickets with both ServiceNow and Smartsheet, but have gotten ...
JAMF Integration setup not working
Hi, Im having issues setting up the Service Graph Connector with our Tokyo instance.Apparently JAMF doesnt support basic auth anymore, but all doco and guided setup talks to basic auth.When I try to run a test load of 20 records, I get the following ...
