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Tracking third party application installation requirements

Within our organization we have hundreds of business applications and thousands of application services. However, we cannot look at an application listing to find out what the installation or system requirements are for installing and running that ap...

SamRepopulateSoftwareLifecycleReport is not defined causing SAM job to fail

After the Xanadu upgrade, the "SAM - Generate Data For Software Lifecycle Report " scheduled job began to fail every week. It now errors out with "ReferenceError: "SamRepopulateSoftwareLifecycleReport" is not defined.". Does anyone know if the SamRep...

Community Alums by Community Alums  
  • 872 Views
  • 1 replies
  • 0 helpfuls

SAM potential savings

Pls helpI am setting up a SAM POV, but not using integrations at this stage. I have created entitlements, software models, i have populated the sw_subscription tables and the reclamations table with licenses that can be removed. I have closed complet...

shirleydamon by Tera Contributor
  • 1344 Views
  • 2 replies
  • 1 helpfuls

Questions About Entitlement Management in ServiceNow SAM

Hi Community,I have a few questions regarding managing entitlements in the Software Asset Management module in ServiceNow, and I would appreciate your input:If an entitlement reaches its end date and I choose to extend it:Do I need to create a new en...

Community Alums by Community Alums  
  • 1703 Views
  • 1 replies
  • 1 helpfuls

Contract Renewal

I encountered something weird with regards to Contract Renewal. I just want to have a better understanding about the Renewal and it's process. I have two Contracts that i need to renewed, When i clicked the renew button for each contract there's a po...

How to add users to Azure AD Groups

Hi,I am new to integration, want to add  users to Azure AD group through service catalog and I am using flow designer. How to fetch the requested for and another variable "group" info to the user id and group id used in "add users to azure group" act...

Resolved! SAM Pro - Missing "Current phase" information

Hello everyone!I noticed that within the table "Software installs" from the Workspace there are a great deal of records (referred to manually normalized discovery model) with the "Current phase" field empty, even thought the lifecycle phase informati...

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apulito by Tera Contributor
  • 1169 Views
  • 1 replies
  • 1 helpfuls
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