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Software counter records creation/updated

Hi folks,1. Do we need to create records into software counter table manually or is there ant script/ schedule job/discovery/integration which will create records into this table automatically?2. I've noticed that records are being updated by system ...

User Subscription Export

Hello, Could you please advise on a limit of rows for exporting the "User Subscription" table under License operations? We currently have over 26k rows and it does not appear that we are able to export all of the data, whether by download or email. T...

ClayB by Tera Contributor
  • 676 Views
  • 2 replies
  • 0 helpfuls

SAM Metering on Terminal Servers?

Hello, how do you guys do basic metering (last used date) of software on terminal server environments?I checked the documentation and couldnt find any best practice. Is this "user assist stuff" even a viable option on a terminal server? https://docs....

Tone1 by Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cost assignment from SW Model to entitlement

Hello, I have a cost of X assigned to a Software Model and that SW Model is assigned an entitlement record with no cost assigned to it. Is it possible to use the cost of that SW Model for the entitlement and license reconciliation? How would I do tha...

Thomas E_ by Tera Expert
  • 373 Views
  • 1 replies
  • 0 helpfuls

Error Handling in flow with counter

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help me guys  Can you please help me I have flow1st action will send the output 5th action step as a input value if no match match 5th action is failed saying no recor...

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ITAM : SAMP : Client Access

Under what conditions do I need to create a Client Access record?I have observed that the CrowdStrike integration creates a Client Access record automatically.I have observed that no other Software Model creates a Client Access record.Are there condi...

Software Model "Status" Field Selection Meanings

Can anyone tell me or point me in the direction to understand the meaning of the selections in the drop down for "Status" in the Software Models? (Divest, Emerging, In Production (I can guess this one), Invest/Maintain, Not Allowed, Retired, and Sold...

Tom Frasure by Tera Contributor
  • 469 Views
  • 1 replies
  • 2 helpfuls

SAM Dashboard

Hello Everyone,I need to see the following KPI/Dashboards available OOB in ServiceNow.1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium2. Blacklisted Software usage dashboard.Where can the above data can be seen in dashboards in serviceno...

Anirudh29 by Tera Contributor
  • 403 Views
  • 1 replies
  • 1 helpfuls

How to Reduce SAMPro Software Product Data

Hello, I am currently working on integrating ServiceNow with CTM Planview and retrieving product information for servers, hardware, and software from ServiceNow, which is currently being sourced through Flexera. However, we are facing difficulties wi...

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Resolved! Can this be done? Submit a draft catalog item for another person

Hello, asking the community here if this can be done or not. In ITSM:Can our HR team kick off a "New Hire Account Request" via catalog item where they fill in basic new employee info. Then, have this same RITM be sent to the hiring manager where they...

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