Within our organization we have hundreds of business applications and thousands of application services. However, we cannot look at an application listing to find out what the installation or system requirements are for installing and running that ap...
After the Xanadu upgrade, the "SAM - Generate Data For Software Lifecycle Report " scheduled job began to fail every week. It now errors out with "ReferenceError: "SamRepopulateSoftwareLifecycleReport" is not defined.". Does anyone know if the SamRep...
Pls helpI am setting up a SAM POV, but not using integrations at this stage. I have created entitlements, software models, i have populated the sw_subscription tables and the reclamations table with licenses that can be removed. I have closed complet...
We have recently begun generating Removal Candidate (RCC) for unlicensed installs. The RCC are generating fine. A tech is working with the user to uninstall the software from their computer.The tech goes into ServiceNow to the RCC, uses the Reclaim a...
Hi Community,I have a few questions regarding managing entitlements in the Software Asset Management module in ServiceNow, and I would appreciate your input:If an entitlement reaches its end date and I choose to extend it:Do I need to create a new en...
I encountered something weird with regards to Contract Renewal. I just want to have a better understanding about the Renewal and it's process. I have two Contracts that i need to renewed, When i clicked the renew button for each contract there's a po...
I do no what actually happens after we associate a consumption rule to entitlement. How can we test it?#SAM
Hi,I am new to integration, want to add users to Azure AD group through service catalog and I am using flow designer. How to fetch the requested for and another variable "group" info to the user id and group id used in "add users to azure group" act...
what to fill in software model entry data fields in servicenow while creating manual sw model for "Microsoft Visual Studio Professional w MSDN & GitHub"?
Hello everyone!I noticed that within the table "Software installs" from the Workspace there are a great deal of records (referred to manually normalized discovery model) with the "Current phase" field empty, even thought the lifecycle phase informati...
This scheduled job started failing about 6 weeks ago. Have submitted an INC to the platform team. In the meantime, is there any way for a non platform admin to troubleshoot or diagnose the issues?
I have gone through some docs but not able to understand the difference between Software Entitlement and allocation.Can someone explain me in simple language.
Getting this error "The system failed to create an inclusion connection" while running SM. What could be the possible reason?
Hi all, Softwares in Software Installation table are showing as Unlicensed Install = true and Is Reconciled = true, even though they are not added in the entitlements table. Can anyone help me to understand why Is Reconcile is true and Unlicensed...
Hi All, we have several products that are non licensable - Microsoft (eg Access Patch, OneNote Patch, WordPatch) that have appeared as non-compliant in the SAM Workspace and also the License Compliance Position Report. The entries have a symbol - a s...
