Community, Howdy! Trying to figure out for CIS Datacenter, why there is a number showing for 'Licensed required by' but no number is shown under the 'Installs' tab. Any insights? See screenshot attached/below.
Hello community,Me again! Noticed something which I think is super odd but maybe you`ve encountered the same and have justified it - maybe.Situation: I have a windows server that is consuming 80 (yes 80) CIS Datacenter license when the Server itself ...
Hi, maybe there are some of you who had similar issue.I got problem with creating custom filter in Software Asset Workspace in Renewals Calendar. We've tried to add new filter for vendors by cloning existing Publisher filter, but with adjusted filte...
The Software Asset Renewal Calendar in the Software Asset Workspace (Vancouver) is only displaying renewal information for Subscriptions. The ServiceNow Documentation refers to Maintenance as well as Subscriptions being included however Maintenance d...
Hey guys! I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance. PROBLEMI created a software model (Adobe Systems Acrobat DC Pro) when uploading our sof...
Hello Everyone, In the alm_license table, under the General tab, I noticed the fields Assigned To, Managed By, and Owned By. Additionally, there’s a User Entitlement tab that also contains an Assigned To field and a Location field.Could someone pleas...
Hi, We have Microsoft 365 integration and Adobe integration done in our instance. For Microsoft 365 integration iam noticing that even if user is present in Servicenow instance, the user field is blank and if i check the user principal name in users...
Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items. We have a list of custom built in house software and want to create a request catalog for these ...
Unable to assign entitlement to user. Keep getting message when saving/updating entitlement. Message"Your selected entitlement does not match your entitlement condition".
Does Software asset management track open source software?
Hello Experts, @SrinivasRamanu1 I believe multiple tenants for M365 can be integrated with ServiceNow but I wanted to understand if it's possible to create entitlement and possibly see subscription usage for each tenant separately in compliance dash...
Software usage table is not updating properly count mismatch with SCCM software last usage data.Also getting multiple empty values in "User" & "Email" column of samp_sw_usage table.CMDB team is looking for similar count of software last used time in ...
I'm not quite sure how the Integration Profiles work. I understand that they connect an outside product to ServiceNow, but how does ServiceNow know which one to use? I have SAM Pro and was able to successfully create a new OAuth profile, in additio...
Hi all - from the documentation provided here, our team is trying to integrate ServiceNow and Adobe using OAuth. To create the integration profile, we don't see the Authentication type: OAuth 2.0 as an option. I've confirmed that our 'Software Asset ...
Hello Team,I have encountered an issue regarding software products. We have an agent that crawls through all systems in our company to identify the installed software products, then it creates entries for them in ServiceNow. The problem is that somet...
