What is apporpriate role to software asset manager

Suhyeon Lee
Tera Expert

in document, ITAM - SAM - Process Guide - Vancouver, Software Asset Manager is defined like below

 

Software Asset Manager

Responsible for:

·       Managing the day-to-day activities of the process.

·       Managing key relationships with peer roles within the enterprise. This includes Business Application Owners, Service Catalog Manager, and Procurement representatives.

·       Ensuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models, and Software Entitlements.

·       Escalating any issues with the process to the SAM Process Owner.

·       Gathering and reporting on process metrics.

·       Identifying requirements to modify SAM processes.

·       Executing reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher.

·       Analyzing reconciliation reports to determine required actions to address non-compliant software installations.

·       Analyzing software usage reports and establishing removal rules for infrequently used software.

 

 

Based on what is defined in the document, Software Asset Manager can use Software Asset Success Portal.

 

So I have reviewed documents on docs.

The document has described about sam_manager role.

 

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

 

Overview of the Value builder

The sam_manager role can identify and prioritize functionalities that haven't yet been implemented or aren't being used.

 

but i can't find sam_manager role in my instance.

 

Does the system role 'sam_manager' actually exist?

if it does not exist, Is it correct to explain to the customer that the 'sam_manager' role is a logical role, but in reality, it grants the same permissions as the 'sam_admin' role?

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