ACL not permitting user to see history List view on cases

phaug
Tera Contributor

‎07-01-2024 12:43 PM

I created an ACL on the sys_history_set table to allow users on our customer service team to have access for troubleshooting purposes. I created the ACL, along with updating the system property, adding a new role to be able to see the table. It initially worked for the users, but when I added a filter to the ACL to only allow them to access the case table filters, it no longer provides the list option on the history dropdown on the case form. Is there another way I can add a filter or is it an all or nothing type of security rule?

 

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Marco0o1
Tera Sage

‎07-01-2024 02:23 PM

Hi @phaug ,

 

Can you make sure that your are ACL is allowing the users read the fields, selecting the [*] and one to allow the user enter with [--None--]:

Marco0o1_0-1719868968902.png

 

Hope that help you.

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phaug
Tera Contributor
In response to Marco0o1

‎07-02-2024 05:41 AM

I figured that part out yesterday, realizing I needed a section rule with the * after the table name.

 

I'm still running into an issue though where the condition filters aren't working. I've tried indicating that the table must be case, then the option disappears so then I tried table Is Not Incident or SC Task, but when I go to those records, the user still has access to the list History view.

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