What is the external content metadata in the connect chat?

[Rain Vaine]

Hello experts,

When checking on the hardening settings, I encountered this property glide.ui.url.external.content. When checking on that property it is described by this:
"Enable Connect to retrieve external link metadata in order to render richer content in messages with links to Youtube, news articles, images, etc."
I tried various ways and search for various but I cannot find any info on that one.
Did anyone of know how does that external link metadata appear in the connect chat or how to make it appear?
And if that property only affect the connect chat.

Regards,
Vaine

[Community Alums]

Hi @Rain Vaine ,

Please read the doc here : https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/security-center/re...

[Rain Vaine]

Hello,
Yes I know of this resource, but based from this resource it doesn't really explain how is the external metadata is set up in the connect chat in the first place which is why I mentioned in the question that I cannot gain any idea based on the documentation on how it should appear in the connect chat.
So what I am not sure is the output of what will be restricted by that property. I cannot find any idea on how does the external metadata appear in connect chat and how it will be controlled by that property, And if that property will onyl restrict those in connect chat.

Regards,
Vaine

[sahiraabreu]

Did you figure this out?

[Rain Vaine · Accepted solution]

Hello,
Yes unfortunately according to HI-support they also don't have anymore documentations about that feature since the connect chat itself only has limited functionalities abilities available now and it is also not supported in Polaris UI itself.
They also don't have any visual representation on that feature so it would stay that the description would only be the source of information.
By the way even if you tried changing the value of the property, you won't really notice any changes. Though it is confirmed by HI-support that the property itself is only for connect chat.

Regards,
Vaine